Customer Service Representative

Job Overview

Ellsworth Corporation, a family‑run, global distributor and manufacturer of specialty chemicals and adhesives, is looking for a Customer Service Representative to join our Specialty Chemical Distribution (SCD) Division in El Paso, TX. This onsite role drives the customer experience and processes incoming transactional requests with urgency and accountability.

• Processes incoming requests via chat, phone, web, or Customer Relationship Management System (CRM) for orders, quotes, product inquiries, expedites, and Return Material Authorizations (RMAs) proficiently without regular assistance.
• Works with internal teams (purchasing, shipping, credit) with a high sense of accountability and urgency to provide customer updates.
• Follows detailed contract review/audit guidelines on order entry.
• Executes customer sample requests and processes order updates and changes.

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement, and much more.

• 3+ years of professional customer service experience.
• High School diploma or equivalency required;
  Associate's degree preferred.
• Demonstrated proficiency in keyboarding skills – ability to type approx. 45+ words per minute.
• Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems.
• Basic to intermediate Excel skills preferred.
• Experience with ERP systems (Enterprise Resource Planning) and CRM platforms such as Microsoft Dynamics preferred.
• Experience navigating and utilizing corporate websites & eCommerce platforms, including chat functionality, preferred.
• Consistently demonstrates approachability with team members and is team oriented.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.