Eligibility Advisor - Temporary

Job Overview

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time‑off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Eligibility Advisor I - Temporary
Job Title: Eligibility Advisor I
Agency: Health & Human Services Comm
Department: TW Reg 10 EOAPD
Posting Number: 12559
Closing Date: 01/20/2026
Posting Audience: Internal and External
Occupational Category: Community and Social Services
Salary Group: TEXAS-B-13
Salary Range: $2,953.25 - $4,365.66
Pay Frequency: Monthly
Shift: Day
Telework: Eligible for Telework
Travel: Up to 10%
Regular/Temporary: Temporary
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Non‑exempt
Job Location City: El Paso
Job Location Address: 7400 DIANA DR

• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer‑based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and time frames.
• Perform other duties, as assigned.

• Use fact‑finding techniques to obtain, relate and evaluate information provided by applicants.
• Read, understand, apply, and explain detailed regulations and policies.
• Perform basic arithmetic functions.
• Manage time efficiently by establishing priorities in accordance with importance of deadlines.
• Establish and maintain effective work relationships with others.
• Ability to communicate effectively both verbally and in writing.
• Follow written and oral directions and instructions.
• Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.
• General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills.
• Using Microsoft Teams and potentially soft‑phone technology is part of the everyday job expectations.

Education: High School Diploma or GED equivalent is required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred. Thirty (30) semester or forty‑five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.

Experience: One (1) year of customer service experience with public contact (e.g., retail, call center, clerical, hospitality, banking, receptionist) is required. Experience in an environment interviewing clients and gathering personal information in‑person or over the phone is preferred.

Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance. This posting may be used to fill positions in other locations within the region, as vacancies occur. Access and Eligibility Services Field Office normal hours of operation are Monday‑Friday 8:00 am to 5:00 pm.

Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends. Applicants selected for hire will be required to pass a fingerprint criminal history background check. Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non‑fraud over payment with an outstanding balance must agree to repay the over payment balance as a condition of employment.

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.