Billing Customer Service Rep; OKC and El Paso

Responsibilities

This position will be open to Oklahoma City and El Paso. While mostly remote, it will have occasional in-office responsibilities and is a hybrid position. Perform intermediate level of accounting work related to processing customer billing requests and payments. Research and reconcile customer account activity using office equipment including computers, microfiche viewers, calculators, multifunctional devices, skip tracing software, and identify verification software.

Assist customers, employees, and others in person, by telephone, and electronic communications with service/refund requests, account inquiries, service/billing/payment disputes, and emergency situations. Negotiate arrangements for payment of gas bills; provide information about governmental agencies and special assistance programs. Analyze customer usage and payment history and processes field service orders, Electronic Work Queues, and customer payments. Maintain logs and records including customer payments, duplicate bills, service orders, account adjustments, accounts requiring follow-up actions, bill breakdowns, customer complaints, and social service agency pledges.

Regular and reliable attendance is required in performance of job. Employee may perform additional responsibilities as assigned.

Knowledge of use and function of office equipment applicable to position. Experience with application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages. Knowledge of customer service and collection policies and procedures. Experience and training related to customer relations/interpersonal skills, deposit requirements/payment schedules, Customer Service System applications. Demonstrated ability to read and write fluently in English. Preferred Applicable driver's license.

Lift or move objects weighing up to 10 pounds 4-5 times a day; up to 20 pounds 1-2 times a day. React immediately to emergency situations to prevent injury to self and others. Able to operate tools and equipment required. Communicate and exchange verbal and written information and instructions. Visual abilities to perform job responsibilities.

Diversity at ONE Gas. Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few: medical/dental/vision packages that fit your family's needs, paid time off, 401K that is 100% matched up to 6%, profit sharing plan, paid parental leave, basic and optional employee term life insurance, education assistance and tuition reimbursement.

Position requirements:
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.