Customer Service Representative

Job Description

Join Bazan Insurance in El Paso, Texas, where we’re dedicated to providing exceptional customer service. As a Customer Service Representative, you will be the face of Bazan Insurance, ensuring that every client feels valued and understood. We aim to create a welcoming environment that fosters trust and satisfaction, making each interaction with our clientele positive and inviting. You’ll have the opportunity to work directly with clients in‑person, addressing their queries and providing solutions that cater to their insurance needs.

If you’re enthusiastic, driven, and ready to build genuine connections, Bazan Insurance invites you to join us and be part of a team that truly cares about making a difference in the lives of our policyholders.

• Hourly Base Salary + Bonus Opportunities
• Paid Time Off (PTO)
• Health Insurance
• Vision Insurance
• Mon‑Fri Schedule
• Evenings Off
• Life Insurance
• Hands on Training

• Customer Assistance:
  Provide exceptional service by addressing customer inquiries and resolving issues promptly and effectively.
• Policy Guidance:
  Explain insurance policies, premium details, and coverage options to customers, ensuring they understand their choices.
• Data Management:
  Accurately input and update customer information in the company database.
• Problem Solving:
  Collaborate with other departments to resolve complex issues and ensure customer satisfaction.
• Feedback Collection:
  Gather customer feedback and recommend improvements to enhance service delivery.
• Communication:
  Maintain open and professional communication with clients through phone calls and emails.

• Experience:
  
  A minimum of 1 year in customer service or a related field is preferred.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills with the ability to communicate clearly and effectively.
• Customer Focused: A genuine interest in helping and serving customers and an ability to handle challenging situations with a positive attitude.
• Problem‑Solving Abilities:
  Strong analytical and problem‑solving skills to resolve customer issues efficiently.
• Interpersonal
  
  Skills:
  
  The ability to connect and build relationships with a diverse group of people.
• Time Management:
  Capable of managing multiple tasks efficiently and meeting tight deadlines.
• Technical
  
  Skills:
  
  Proficient with Microsoft Office Suite and a willingness to learn new software applications as required.
• Educational
  
  Qualification:
  
  High school diploma or equivalent; additional qualifications in customer service or a related field will be a plus.