Bilingual Customer Service Representative- Mobile Chat Billing

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

The Spectrum Mobile Chat Representative provides basic customer support related to Spectrum Mobile Services via web‑chat communication tools. The successful Spectrum Mobile Chat Billing Representative will have an in-depth knowledge of the Company’s Mobile offerings and handle billing inquiries and payments. The Spectrum Mobile Chat Billing Representative will provide account management support in a manner consistent with Charter’s policies, procedures and quality standards.

Works under general supervision.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Receive multiple simultaneous messages through web‑chat and be prepared to respond to inquiries in a manner that meets quality and performance standards.

Handles full service end to end billing related questions, issues and concerns ranging from general questions to payment related items.

Demonstrates accountability by following through on all necessary customer touch points with appropriate sense of urgency.

Manage customer interactions professionally and efficiently.

Accurately document customer account records based on actions taken.

Fulfill work schedules as required.

Ability to perform other duties and/or projects as assigned.

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English and Spanish.

• Experience: 1+ year previous customer service experience; experience in cable or telecommunications call centers
• Technical
  
  Skills:
  
  MS Office and personal computer skills
• Skills: Communication, dependability, multi‑tasking, typing, customer service
• Abilities: Problem‑solving, critical thinking, attention to detail, resilient

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.