Call Center Representative

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Promotes SSFCU products and services to existing and potential members while providing outstanding service through all contact channels. Offers guidance and support to foster a long term, full service relationship, and follows Member Contact Center standards, processes, established policies and procedures when processing various transactions and inquiry requests. Provide a high level of service to our members by providing consistent, friendly, personalized service to each caller.

Assumes and develops Officer level skills and increases knowledge in order to foster professional growth and additional responsibilities. Consistently processes member transactions/requests in an efficient and accurate manner within all established processes and procedures while following all applicable regulations. Supports SSFCU's vision to expand and build member relationships with a thorough level of knowledge of SSFCU products and services. Recommends products and services to enhance the member experience that will contribute to our growth and profitability.

Demonstrates a positive, professional and business owner mentality. Actively engages and participates in a teamwork environment. Demonstrates increasing levels of empowerment through confidence and decision making with less dependence on Supervisors for solutions that balance the interest of our membership and the credit union. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values.

• Must reside in El Paso area, within Texas.
• High school diploma or equivalent.
• Minimum of three (3) years of call center or financial institution or comparable experience in cash handling, customer service, or sales.
• At management discretion employee may be required to complete, within 3 full months of request, federal registration as a Mortgage Loan Officer (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act). If registered, must maintain active registration and comply with all requirements of the S.A.F.E. Act, including but not limited to providing their unique identifier and ensuring the Registry is updated with significant changes (i.e., name changes and reportable changes to legal or regulatory actions) within 30 days and must update employment and personal information in the Registry as required.
• High level of interpersonal skills, including excellent verbal communication skills, a clear speaking voice, and good writing skills.
• Able to operate a personal computer and good knowledge of Word, Excel, and Internet.
• Assumes and develops Officer level skills and increases knowledge in order to foster professional growth and additional responsibilities.

• Excellent problem solving skills.
• Time management skills to include being timely and efficient in all aspects of job.
• Able to multitask in a fast-paced environment.

• Mid-Senior level

• Full-time

• Other