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Bilingual Spanish & English Customer Service Representative EL Paso
Job in
El Paso, El Paso County, Texas, 88568, USA
Listed on 2026-01-12
Listing for:
HGS
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Bilingual Spanish & English Customer Service Representative
Location:
El Paso, TX
Company: HGS
This role is a Customer Service Representative at HGS, working to positively impact customers’ day through excellent customer experience. The position will field customer inquiries, exercise emotional intelligence, and follow guidelines to ensure a personal touch to every interaction.
Day in Life / Responsibilities- Communicate with customers through inbound calls, outbound calls and email channels
- Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions
- Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information
- Document customer needs, interactions and outcomes in the appropriate tool or system
- Create a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
- Receive regular 1:1 coaching sessions with your supervisor to regularly meet key performance indicators
- Starting hourly $15.25 to $16.00 (depending on experience) and overtime opportunities
- Best in class medical, dental, vision benefits
- Tuition reimbursement
- Refer‑a‑Friend bonus
- Employee assistance programs
- Flexible schedule options
- Career advancement in a fast‑growing organization
- People‑focused environment creating lifetime connections and friendships
- At least 18 years of age
- High School Diploma or equivalent
- At least 6 months of customer service experience and familiarity with coaching/feedback
- Demonstrate a caring, supportive and friendly nature in every interaction
- Computer savvy, comfortable sitting at a desk and working with multiple monitors
- Familiar with Android and iOS mobile applications
- Results oriented and comfortable providing customers with recommendations and solutions
Entry level
Employment typeFull‑time
Job functionOther
IndustriesIT Services and IT Consulting
Referrals increase your chances of interviewing at HGS by 2x
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