Support Coordinator

Job Description | Support Coordinator (open to internal candidates only)

ABOUT LAS AMERICAS IMMIGRANT ADVOCACY CENTER

Las Americas is a nationally recognized organization dedicated to serving immigrants and asylum seekers with high quality legal services, advocacy, and support in the borderland communities surrounding El Paso, Texas and southern New Mexico. Founded in 1987 by the visionary co-founders of Annunciation House, Las Americas was designed to address the unmet legal needs of Central Americans fleeing civil war and political unrest in the 1980's.

Since its founding, Las Americas has served over 50,000 persons, while advocating for a robust asylum system, working to reunify separated families, and advocating for systemic change to US immigration policy and practices.

MEETING THE MOMENT

Las Americas is at a key inflection point in its organizational history. The demand for high quality legal services for immigrants is at an all time high and capacity is limited. We seek an innovative leader equipped with a strong legal foundation adept at creative lawyering to guide a team of dogged advocates fueled by their commitment to the El Paso community and the fight for a more just world.

POSITION OVERVIEW

Las Americas seeks a part-time Legal Program Support Coordinator to act as the first point of contact for new and existing clients. The support coordinator works closely with the Legal Administrator, Director of Community and Capacity Building.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate all external client communication, including taking calls, returning voicemails, and responding to messages sent through electronic channels, including email, social media, text and faxes.
• Manage all incoming mail operations, including opening, logging and directing to appropriate staff members.
• Plan and schedule legal consultation appointments for potential clients. Coordinate systems and appointments with operations and legal staff in the management of legal consultations.
• Provide general administrative support and act as point of contact and liaison among the executive team, staff and members of the public.
• Collect payments and donations.
• Ensure the reception area and supply hub has adequate and accessible supplies (stationary, shipping supplies, etc.)
• File, retrieve, and scan documents efficiently in electronic and paper filing systems.
• Track and safeguard all client related documents or payments in accordance with legal ethical duties of confidentiality.
• Uphold a strict level of confidentiality in all matters.

REQUIRED SKILLS AND QUALIFICATIONS:

• Bachelor's degree in criminal justice, psychology, political science, or other similar area of study.
• Fluency in English and Spanish.
• In-depth experience with entire MS Office applications, Google Suite, and advanced skills in the operation of such applications.
• Experience with audio/visual and conference calling technology.
• Strong organizational project management, problem solving skills and multitasking abilities.
• Solutions-oriented problem solver.
• Ability to communicate effectively with a wide array of current and prospective clients and partners.
• Excellent writing and verbal communication skills.
• Close attention to detail.

PREFERRED SKILLS AND

QUALIFICATIONS:

• Four or more years of relevant experience.
• Experience in immigration, human rights, social justice, and anti-poverty policy issues.
• Experience with legal processes.
• Outstanding written and oral communications skills.
• Excellent attention to detail, organizational, and time management skills.
• Ability to work well autonomously and as a member of a highly- collaborative team.
• Training in trauma-informed care.

COMPENSATION

$15 - $17 hourly commensurate with experience - 25 hours per week.

BENEFITS

• Las Americas contributes $177/month toward full time employee's health insurance fee, as shown in the enclosed enrollment packet form. Dental and vision are currently paid entirely by the employee.
• The following paid holidays:
  • New Year's Holidays (December 31 to January 1st)
  • Martin Luther King Day (3rd Monday in January)
  • President's Day (3rd Monday in February)
  • César Chávez Day (March 31)
  • Good Friday (Friday before Easter Sunday)
  • Memorial Day (last…