Social Work Clerk Job El Paso area,Texas USA,Administrative/Clerical

Under the supervision of the Social Work Manager, the Social Work Clerk will perform diverse and complex clerical tasks to support the Social Work Department at all Bienvivir Centers. The Social Work Clerk is responsible for providing clerical services to the Social Work Department including answering phones, typing, filing, recording and transcribing of minutes, routing and distribution of mail, scheduling and management of appointments, and assistance with routine and specialty reporting obligations.

Responsibilities

General Office Management

Type and prepare documents, forms, and/or reports for the Social Work Department.

Answer telephone and respond to general questions, refer calls to appropriate Social Worker, take messages and/or initiate appropriate paperwork as necessary.

Receive, sort, and send out correspondence for Social Work Department.

Make copies and assist with filing Social Work documentation as needed.

Schedule use of the Social Work Conference Room.

Print Care Plans for Facility Case Conferences.

Print On-Call Reports on weekly basis.

Provide customer service and assistance to Participants and families to ensure satisfaction of services.

Records Management

Send and receive faxes in accordance with HIPAA electronic compliance requirements.

Responsible for keeping and updating Request for Appointment Escort Services Binder and email to Escort team.

Quality Control

Processes various reports, forms and Electronic Medical Record documents required on a daily, monthly, or as needed basis for the Interdisciplinary Team

Report on respites, hospital visits, and permanent placements in EMR for accounting purposes.

Responsible for ensuring all forms, packets, and various resource information are up-to-date and available for the Social Work Department; organize and maintain forms file cabinet.

Keep log on paperwork sent to Medical Records on a daily basis to assure paperwork is received and processed timely.

Assure timely completion of Medical Records audit on Care Plan Reviews, ROI, Health Care Wishes, and MPOA Signature Forms.

Review forms sent to Medical Records to ensure they are accurately and completely filled out to avoid being sent back for correction and cause delay.

Audit Care Plan Intervention for completion within deadline.

Department Specific

Update, assign, and split Social Work Panel monthly and when staff is out. Ensure balanced caseloads and proper coverage.

Attend morning meetings, noting and sharing pertinent information applicable to the Social Work Department.

Responsible for entering Ambulation/Escort Status and Not-to-be-Left-Alone participants into Pace Logic.

Responsible for sending sympathy card and condolence plant to Participants' families, and receive requester approval from Social Work Manager.

Serve as back-up to Intake Department by providing education on program for possible enrollment when needed.

Responsible for mailing Care Plan Letters monthly, to include Grievance Process Information and Participant's Rights.

Serve as witness to DNR and MPOA forms when needed.

Ensure Fire Drill Sheets for Social Work Department are signed and turned in to Administrative Assistants.

Create Participant new enrollments and as needed.

Assists QI Department in coordinating I-SAT interviews at Centers.

Point of contact to inform team if staff is out or running late.

Assist with reminder of timely completion and fax of Medicaid applications.

PACE Center Director Administrative Assistant Duties

Serve as back up to the PACE Center Director Administrative Assistant in morning meetings assist with staff meetings, reports, and serve as point of contact for maintenance, housekeeping, and safety issues.

Assist with maintaining and ordering supplies, completing electronic requisitions, receiving and storing supplies, when needed.

File and maintain Interdisciplinary Team daily morning minutes, Service Determination Request logs and corresponding paperwork, and weekly care plan schedule.

Social Work Manager and PACE Center Director Support

Execute, assist with, and ensure completion of tasks assigned by Social Work Manager to meet deadlines.

Prepare Excel spreadsheets for Social Work Manager as needed (e.g. QI Reports, APS logs, consolidated on-call schedule, etc.)

Assists with coordinating Annual Memorial Event.

Assists with organizing/coordinating Annual Skills Fair materials and meetings.

Assist with other clerical duties as assigned by the Social Work Manager.

Qualifications / Requirements

High School Diploma or equivalent, supplemented by training in administrative clerical functions.

Two years of experience working in a clerical environment or an equivalent combination of training and experience.

Must be Bilingual (English/Spanish).

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