Lead Medical Receptionist

Become a part of our caring community and help us put health first

The Lead Medical Receptionist is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Lead Medical Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. This position assumes ownership and leads advanced and highly specialized administrative, operational, and customer support duties that require independent initiative and judgment.

The Lead Medical Receptionist is responsible for welcoming patients, offering administrative support, and assuming team lead responsibilities within a physician practice or center. This may include the following responsibilities:

• Greeting Patients:
  Welcome patients and visitors professionally, both in person and over the phone.
• Scheduling Appointments:
  Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
• Patient Records:
  Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments:
  Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication:
  Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management:
  Ensure the reception area is tidy, sanitized, and well‑stocked with necessary materials.
• Administrative Support:
  Provide assistance with various administrative tasks as required. This may involve monitoring performance metrics, conducting team huddles, and taking on center administration duties in the absence of the Center Administrator.
• Team Lead:
  Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance as necessary. This role may also involve traveling to support multiple centers.
• Problem Resolution:
  Address and resolve any issues, escalations, or complaints from patients or staff.

Decisions are regarding the daily priorities for an administrative work group and/or external vendors including coordinating work activities and monitoring progress towards schedules/goals, and often oversees work of others and/or is the primary administrative owner of a main process or program. Works within broad guidelines with little oversight.

• High School Diploma or GED
• 1+ years of medical reception experience
• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast‑paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

• Experience in leading a team/department preferred
• Bilingual in English and Spanish

This role is considered patient‑facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

• Scheduled 40 hours per week
• Monday to Friday 8AM-5PM
• Schedule may change as per center needs

Conviva offers a variety of benefits to promote the best health and well‑being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

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