Scanning Operator El Paso, Texas

Reports To

The Scanning Operator will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

The Scanning Operator provides exceptional office and mail services, delivering operational functions in the following areas:

• Processing inbound/outbound mail
• Distributing/delivering mail
• Shipping and receiving products and supplies to support the onsite business service center
• Replenishing, organizing, and ordering office supplies (pens, paper, toner)
• Ensuring copy/print machines are functional and stocked
• Backing up front‑office services (reception/concierge)
• Providing light maintenance and cleaning

• Provides 5-star customer service to all employees in all forms of communication.
• Receives inbound mail/packages, sorts incoming mail, and logs inputs into chain‑of‑custody software.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Performs daily key ops of convenience multi‑function devices (ensuring functionality, replenishing toner/paper).
• Submits work orders for certain requests.
• Services and replenishes barista, pantry, conference, kitchen, or meeting areas.
• Performs meeting room and conference room setups.
• May perform building occupant moves within assigned facilities.
• Performs light maintenance and cleaning duties as assigned.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors office supply levels on the floor and replenishes and orders accordingly.
• Assists with copy/print orders and/or monitors copy/print equipment for satisfactory functionality.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains backups and provides guidance on policies and procedures.
• Determines additional support needed when handling sensitive inquiries.
• Provides exceptional customer service to clients.
• Provides front‑office coverage as needed.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks simultaneously.
• Good organization skills.
• Working knowledge of MFD equipment.
• Knowledge of shipping/receiving procedures and ability to comprehend instructions.
• Ability to work independently and complete projects.
• Determines correct packing methods, validates packing slips for accuracy of incoming and outgoing materials.

• High School Diploma (or equivalent) required.
• 1+ years prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time‑management skills.
• Analytical abilities and aptitude in problem‑solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer‑based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adheres to all policies and procedures required.

• Approximately 50% of the time this position requires the below physical demands.
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs. or greater frequently.

None or Negligible.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.