Client Services Associate

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Job Title: Client Services Associate.

Reports To:

Client Services Supervisor, Client Services Manager, or equivalent leadership.

The Client Services Associate provides exceptional office and mail services, delivering operational functions such as processing inbound/outbound mail, distributing mail, shipping and receiving product, replenishing office supplies, maintaining copy/print machines, front‑office support, and light maintenance/cleaning. The position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company.

• Provides 5-star customer service to all employees in all forms of communication.
• Receives inbound mail/packages, sorts incoming mail, and inputs into chain‑of‑custody software.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Performs daily key operations of convenience multi‑function devices (ensuring functionality, replenish toner/paper).
• Submits work orders for certain requests.
• Service and replenish the barista, pantry, conference, kitchen, or meetings areas.
• Will perform meeting room and conference room set‑ups.
• May perform building occupant moves within assigned facilities.
• Will perform light maintenance and cleaning duties as assigned.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors level of office supplies on the floor, and replenishes and orders accordingly.
• Assists with copy/print orders and/or monitors the copy/print equipment for satisfactory functionality.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains backup and provides guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge (front‑of‑office) coverage as needed.

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills – MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Ability to work independently and capable of completing projects.
• Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

• High School Diploma (or equivalent) required.
• 1+ years prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem‑solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer‑based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

• Approximately 50% of the time this position requires the below physical demands.
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs. or greater frequently.

Travel:
None or Negligible

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this…