Network Engineer

Job Number: 26-00289

Use your skills where innovative technology solutions begin. ECLARO is looking for a Network Engineer for our client in El Monte, CA
. ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

• Seeking a Network Engineer to become part of a highly customer focused team that supports a business-critical network infrastructure.
• In conjunction with the wider Information Technology team and the key network partners, will be a key element in the operational management of the network infrastructure.
• The Network Engineer role is responsible for supporting the core and branch network environment incorporating onsite build, implementation, and maintenance of network hardware and software.
• As part of a proactive approach the individual will research, analyze, and implement software patches or hardware changes as part of the formal change and patching process.
• Internal and External Relationships:
  All members of the organization including branch based
• As the Company is dedicated to its ambitious goals, it is imperative that he or she be first and foremost a team player.
• The successful individual will also possess many critical personal characteristics, including:
• Excellent Communication Skills, Both Written and Oral:
  The successful individual's communication style should be diplomatic and direct, but not confrontational. He or she must be able to articulate clear, tangible objectives for the organization and can deliver an honest assessment of the level of achievement of those goals. He or she must work well in a collaborative team environment.
• Accountability:
  The successful consultant must be able to quickly energize the team and to focus it throughout its future growth stages. He or she should be a self-motivated, results oriented team player who leads by example, holds him or herself accountable for performance, takes absolute ownership, and champions the Company’s programs.
• Indomitable Work and Teamwork Ethic:
  The successful consultant will reject setbacks and will enthusiastically persevere until ambitious goals are achieved, both personally and from a team perspective. He or she will be resourceful and innovative at tackling multiple challenges.
• Entrepreneurship, Sense of Urgency:
  The successful consultant will react to situations quickly and decisively, possessing self-confidence to be assertive when taking a position, not being afraid to make decisions.
• Integrity and Presence:
  The successful consultant will understand the importance of maintaining a high level of integrity. As such, he or she must project the appropriate professional image of the Company.

• Manage ticket assignments within the customer’s IT ticketing system, responding to the priority and urgency of each ticket.
• Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets.
• In alignment with the customer’s change management and network patching policies, perform critical security and bug patching.
• Coordinate the network device patching cycle from identification of a software or hardware vulnerability, through the impact analysis and the scheduling and application of required updates.
• Diagnosing and resolving network issues including congestion, routing changes, hardware failures, and vendor related incidents.
• Configure, provision, and maintain the network environment including campus / branch switches, core Layer 3 switches / routers, and SD-WAN services.
• Monitor network infrastructure, respond to alerts, and ensure issues are addressed within defined SLAs.
• Maintain the integrity, reliability, and performance of the customer network environment.
• Create, update, and improve network support documentation, procedures, and operational processes.
• Participate in on call rotations and provide after-hours and weekend support as needed.
• Collaborate with internal teams to plan, research, and design resilient network architectures for IT projects.
• Track, escalate, and manage…