Longo Toyota Express Service Consultant

Overview

Are you a natural listener?

Do you enjoy working in a collaborative and fast paced environment?

At Longo Toyota, our Service Drive handles 400–500 guests a day from around the world. The Express Service Consultant is the first and last impression our guests have, ensuring the best preventative automotive maintenance repairs and expressing vehicle related concerns.

Our ideal candidate acts as a liaison between the guest and technician to communicate and write service repair orders. We strive to exceed guests’ expectations and treat every guest like a guest in our own home. This person should have a positive attitude, be adaptable, be a team player, and have stellar communication skills (in person, online, over the phone) when updating our guests.

We are looking for a dedicated individual as this is a full-time position and will require working weekends (schedule varies). If you speak another language, let us know. We are seeking men and women who share a passion for delivering exceptional guest service and who will contribute to our ranking as the #1 Toyota Dealership in the World. Come join our team!

The Service Express Consultant position has a pay scale including base hourly rate of $18.50.

Perks of working with us:

• Weekly Pay - get paid every Friday.
• 401k with a generous company match
• Vacation (accruals earned on Full Time or Part Time status)
• Vision, dental, and medical care benefits available to any team full time team member
• Team member Referral Bonus Program
• Tuition reimbursement
• Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more….
• Development and growth opportunities
• Free Employee Parking
• On-site gym, free of charge to team members

• Assists guest with minor vehicle maintenance repairs such as oil changes and 5k
• Manages the vehicle service repair process from guest arrival at the drive to repair and return of the vehicle
• Offers logical diagnostic services or repairs to satisfy guests’ concerns
• Present a service menu of recommended maintenance services to every service guest
• Promotes the sale of and provides estimates for labor, parts, and accessories
• Writes repair orders for all guest services clearly and legibly
• Inspects each finished repair order for proper completion, pricing accuracy, and legibility
• Maintains communication with guests regarding changes in the estimate and/or promised time
• Maintains communication with the technical staff regarding job status and changes
• Answers guest questions over the phone, online, and in person
• Performs other specific administrative functions as directed by service management
• Achieves the production and customer satisfaction objectives set by management
• Maintains assigned workspace in an organized and clean manner
• Maintains high ethical standards in all actions

• Must be able to communicate effectively in Mandarin and/or Cantonese
• A high school diploma or equivalent
• A minimum of one (1) year of automotive diagnostic experience;
  Associate degree (A.A.) or equivalent from two-year college or technical school desired
• Knowledge of vehicle products and warranties; and mathematical principles (adding, subtracting, calculating, and percentages)
• Ability to operate manual transmission vehicles; determine causes of operating errors and decide what to do about it; coordinate activities with other employees; use good judgment in challenging situations; read and interpret documents such as operating and maintenance instructions and procedure manuals; read and comprehend instructions and information in English; work well with the public; communicate in a professional manner. Must have a valid sales driver’s license and maintain an acceptable and safe driving record
• Must have a valid sales driver’s license and maintain an acceptable and safe driving record

Physical demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Frequently stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.
• Work in all weather conditions.
• Perform physical activities that require considerable…