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Information Technology Help Desk Analyst
Job in
El Dorado, Union County, Arkansas, 71731, USA
Listed on 2026-02-28
Listing for:
PTS Advance
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
We are seeking a hands‑on IT / Help Desk Analyst to support day‑to‑day IT operations at a major refinery facility in El Dorado, AR. This role provides on‑site technical assistance for plant personnel, ensuring reliable functionality of computer systems, network connectivity, and hardware/software applications critical to refinery operations. The ideal candidate is service‑oriented, adaptable, and comfortable working in an industrial environment supporting both office and field users.
Key Responsibilities- Serve as the primary on‑site contact for IT support requests, troubleshooting desktops, laptops, printers, mobile devices, and peripherals.
- Support end‑users with software installations, system access, and hardware configuration.
- Maintain and monitor plant networks, switches, and connectivity to ensure reliable uptime.
- Manage user accounts, security permissions, and group policies in Active Directory and Microsoft 365 environments.
- Provide support for process control system interfaces, handheld devices, and field communications tools used by refinery staff.
- Document all service requests, incidents, and resolutions in the ticketing system; escalate complex issues as needed.
- Assist with deployment of IT projects, system upgrades, and cybersecurity initiatives.
- Collaborate with corporate IT teams to maintain refinery compliance with company policies and IT standards.
- Ensure backup systems, antivirus protection, and data recovery procedures are in place and functional.
- Education: Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Experience: 2-5 years of IT support experience, ideally in a manufacturing, chemical, or refinery setting.
- Technical
Skills: - Windows 10/11, Microsoft 365, and Active Directory administration
- Network troubleshooting (LAN/WAN, switches, routers, cabling)
- Experience with Service Now, Remedy, or similar ticketing tools
- Familiarity with VPN, remote desktop tools, and mobile device management (MDM)
- Preferred: Knowledge of industrial control networks or process automation interfaces.
- Certifications: CompTIA A+, Network+, or Microsoft Certified IT Professional (MCP/MCSA) preferred.
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