Multi-Unit Team Leader

Joining us as a Multi-Unit Team Leader
, you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business.

You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required.

You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evenings and weekend hours as needed. Please note that this role is not remote and will require you to work in-person.

• Provide leadership over three H&R Block tax offices and guide customer-centric teams to accelerate seasonal tax business.
• Lead the development of associates, deliver an outstanding client experience, and achieve office growth objectives for three offices.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist with recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and address performance concerns in collaboration with the Associate Relations Center.
• Train and coach associates to build an engaging, high-performing team culture across all offices.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with a demonstrated ability to grow and develop associates.
• Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
• Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs.
• Computer proficiency with the ability to use MS Office.
• Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Willingness to travel between offices as needed.

• Pay range: $15.00 - $40.00 per hour. Local minimum wage laws apply. Compensation may vary by experience, education, and location.
• Benefits may include medical coverage, 401(k) retirement savings plan, Employee Stock Purchase Plan, and an Employee Assistance Program, subject to eligibility.
• Wellbeing programs and support for neurodiversity and caregivers.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace.