Call Center Outbound Business Account Representative

Why consider this job opportunity:

• Excellent benefits package, including medical, dental, and vision plans starting on day one
• Up to $5,250 in tuition reimbursement in the first year
• 401(k) plan with 100% company match after one year of service, up to 5% of eligible compensation
• Opportunities for advancement and recognition through various awards programs
• Collaborative work environment that values diversity and individual contributions
• Flexible work-life balance with paid time off for vacation, holidays, and personal/sick days

• Follow up with current customers to ensure satisfaction and upsell additional services based on their needs
• Make outbound calls to potential business customers to present communication packages
• Provide high-level customer service by accurately entering customer data into the Sales Force system
• Use product knowledge to assist customers with inquiries and demonstrate the benefits of switching services
• Engage proactively with customers to encourage commitment and resolve any issues

• Minimum of three to six months of related experience and/or training
• Previous outbound telemarketing experience in a call center is preferred
• Ability to direct conversations and close sales effectively
• Proactive approach to problem-solving and customer engagement
• Associate's degree or higher is preferred

• Experience in a customer service role within a telecommunications or related industry
• Strong verbal communication skills with the ability to engage and persuade customers
• Familiarity with Sales Force or similar CRM systems
• Demonstrated ability to work collaboratively in a team-oriented environment
• A strong understanding of broadband, phone, and cable services

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.