Customer Service​/Inside Sales; Dual

$17/hr Base + Bonuses | Professional Trade Company | No Pressure Sales

At Keil Electric
, we're building a professional trade company with clear standards, strong systems, and pride in how we serve customers. This is not a call-center chaos role or a high-pressure sales environment. This position is the front line of our customer experience—the voice homeowners and commercial customers hear first, and the bridge between our customers, sales team, and field technicians.

• $17/hour base pay
• $10 per appointment booked
• 2% commission on quotes you personally follow up on that result in an approved sale
• Clear expectations, systems, and support—no guesswork
• Opportunity to grow inside a structured, professional company
• A role built on trust, clarity, and communication—not pressure

This is a dual role combining dispatcher, customer service, and light inside sales. You'll manage incoming calls, schedule jobs efficiently, and follow up on opportunities—while creating confidence and trust from the very first interaction.

• Answer incoming calls and professionally assist residential and commercial customers
• Gather details about electrical issues and determine service call vs. estimate needs
• Schedule service calls and estimates based on technician availability, job type, and priority
• Book qualified appointments for Sales Electricians
• Manage customer requests, jobs, and schedules in the company CRM (e.g., Jobber)
• Confirm appointments and send booking confirmations
• Communicate clearly with technicians regarding job details, locations, and schedule changes
• Monitor daily schedules and adjust routes to maximize efficiency and minimize downtime
• Follow up on estimates and open requests as assigned
• Close basic inside sales when appropriate
• Maintain accurate customer records, notes, and job documentation
• Provide customer service and represent Keil Electric professionally at all times

This is a trusted advisor role, not a hard-sales position. Your goal is to help customers feel confident and informed—so our field teams can deliver exceptional work.

This role is a great fit if you:

• Communicate clearly and professionally on the phone
• Take pride in representing a company with strong standards and craftsmanship
• Can multitask and stay organized in a fast-paced environment
• Value structure, accountability, and clear expectations
• Care about helping homeowners make informed decisions
• Want more than "just a call-center job"

• Strong phone etiquette and customer service skills
• Clear written and verbal communication
• Ability to multitask and stay organized
• Comfortable using scheduling software, CRM systems, and office technology
• Detail-oriented, reliable, and able to problem-solve independently
• Basic understanding of residential and commercial electrical services (preferred but not required)

At Keil Electric, professionalism isn't optional—and neither is support. If you want to be part of a company that treats the trades like the profession they are, values clarity over chaos, and gives you room to grow, this role was built for you.