Retail Associate

5 days ago Be among the first 25 applicants

Our values start with our people. Join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores. We consistently bring our customers a high‑quality brand selection and on‑trend merchandise at extraordinary savings while offering a fun and exciting treasure hunt experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – The company develops industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us, striving to be a positive force in our community.

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets customers, maintains a clean work area, ensures proper merchandise presentation, and performs a range of functions across the store as business needs require. Additional tasks may be requested to help achieve customer service and operational goals.

• Understand that safety is the number one priority and practice safe behaviors.
• Maintain a high level of awareness on the sales floor and keep egress clear; report unsafe conditions.
• Treat customers and associates with respect and courtesy.
• Assist customers as a register‑trained associate; answer questions politely and helpfully.
• Respond to customer service calls immediately; handle issues courteously and involve store leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintain a professional appearance and adhere to the dress code.
• Perform daily sizing and recovery per best practice to keep the store neat and well‑merchandised.
• Expedite newly received merchandise receipts quickly to the sales floor.
• Understand loss‑prevention programs, short‑age highway, and merchandising standards.
• Demonstrate integrity and honesty in all interactions; safeguard confidential information, cash, credit card information, and merchandise.
• Follow MOS policies; process and notify disposal properly.
• Follow all cash, check, charge‑card, refund, void, and offline procedures; manage bankable tenders accurately.
• Demonstrate urgency and maximize productivity by executing best practices and minimizing steps.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates and store leadership in a friendly, respectful, cooperative manner.
• Perform basic mathematical calculations commonly used in retail.

• Use all store equipment including PDTs, registers and PCs.
• Stand, walk and move around the store up to 100% of working time.
• Bend at waist, squat, kneel, climb, carry, reach and stoop regularly.
• Pushing, pulling and lifting more than 25 pounds occasionally.
• Use janitorial equipment, rolling racks, ladders and assigned supplies.
• Stockroom shifts may require pushing, pulling and lifting more than 20 pounds.

None

This job description is a summary of the primary duties and responsibilities of the position. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender identity, expression, sexual orientation, and other categories protected by law.

The base pay range for this role is $16.50 – $17.00 per hour. The range is dependent on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location. Other rewards may vary by position and location.

• Seniority Level: Mid‑Senior level
• Employment Type:
  
  Full‑time
• Job Function:
  Sales and Business Development
• Industry: Retail