Service Technician

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network.

Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Not only do we provide competitive wages, you will also have access to great benefits and employee

discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and

bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch

with us by submitting your application. We look forward to hearing from you!

Position Summary:

Performs a wide range of maintenance and service tasks including installs and repairs.

Position Responsibilities:

• Perform maintenance and service tasks.
• Prepare and submit work orders, expense reports and timesheets to the respective departments.
• Evaluate products accurately for maintenance, warranty, upgrades and other purposes.
• Responsible for removing, installing, diagnosing, repairing, disassembling and assembling parts and components
• Collaborate closely with technical team to resolve technical issues.
• May provide training to service staff on how to identify and resolve issues, repairs, etc.
• Understand customer requirements and accordingly recommend the right products or services.
• May conduct client demonstration when required.
• Understand technical problems effectively through proper analysis, evaluation and diagnoses.
• May provide training to customers about product usage and maintenance.
• Support the field staff in equipment set-up for trade shows or exhibitions.
• Prepare creative product presentations for sales meetings or trainings.
• Build positive relationships with customers by providing outstanding and excellent services.
• Prepare and distribute maintenance records, warranty contracts, installation report and other service reports to the senior managers.
• Respond to customer complaints timely and effectively to meet sales goals.

Specific Knowledge, Skills or Abilities

Required:

• Strong mechanical aptitude
• Ability to read and understand blueprints
• Strong analytical skills

Position

Qualifications:

Education:

• HS diploma or equivalent
• Some technical education or certification(s) preferred

Experience:

• 0-2 years of related experience preferably in a sport vehicle related industry

Work Environment and

Physical Requirements:

• Manufacturing Environment
• Lift up to 50 lbs. regularly
• Requires walking, standing, bending and lifting for long periods of time
• Vision abilities required to validate and enter data on computer

Disclaimer:
This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

Note:

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal…