Customer Service Representative

Overview

Your Opportunity

Customer Service Representative (CSR) at Speedy Cash in El Cajon, CA. You will help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in a fast-paced environment by building connections with a diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.

Senior leaders often started in this entry level position, so you’ll receive hands-on training, coaching, and development as we invest in your long-term success. If you’re seeking opportunities to advance at a fast-growing, impact-driven company, read on.

Compensation

The hourly wage for the position is $21.00 per hour. The hourly rate is one element of our Total Compensation package.

Benefits & Perks

• Paid on-the-job training and a comprehensive new hire program.
• Access to a learning management system with e-learning modules for professional and personal development.
• Cross brand training enabling movement into opportunities at any of our eleven brands across the country.
• Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Medical insurance options with telemedicine and medical spending accounts (HSA/FSA).
• Traditional 401(k) and Roth 401(k) with company match.
• Company-Sponsored Life and AD&D Insurance.
• Various voluntary benefits including dental, vision, disability, life, and other coverages.
• Free access to mental health resources and life coaching through our Employee Assistance Program.
• Discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off starting with 12 days in the first year.
• Relaxed, business casual dress code that includes jeans and sneakers.

* Based on current benefit offering, subject to change. Certain benefits are subject to plan terms and eligibility.

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information accurately in a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside the office where applicable, including on-site vehicle appraisals, store errands, and external marketing; participate in in-store and community events.
• Maintain store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct opening and closing procedures, including vault and cash drawer management as needed.
• Uphold compliance with company policies and applicable laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic, fast-paced environment and navigate multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time schedule with regular, in-person attendance, including weekends. A full-time schedule is at least 40 hours per week.

Note:

Store hours and minimum weekly hours may change by brand and at the discretion of the Company. Speak with your recruiter about the most up-to-date requirements.

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Attention to detail and ability to accurately enter data.
• Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required; results considered in accordance with applicable law.
• Ability to meet the physical demands of the position, including standing for long periods, moving up to 25 pounds, and operating keyboard controls.