CSR - Customer Support Representative

3 days ago Be among the first 25 applicants

At Markful, we’re guided by three core values:
Service, Reliability, and Quality — with service at the heart of everything we do. Our Customer Service Representatives play a key role in supporting customers from order to delivery, ensuring questions are answered clearly and issues are resolved efficiently.

This role is well‑suited for someone who enjoys helping others, stays organized in a fast‑paced environment, and takes ownership of follow‑through. You’ll support a high volume of customer requests across phone, email, and chat, while working closely with internal teams to keep orders moving accurately and on track.

• Managing a high volume of incoming customer inquiries via phone, email, and live chat
• Providing clear, accurate information about products and services, and educating customers to help them make informed decisions
• Placing orders on behalf of customers and ensuring details are accurate before submission
• Receiving, reviewing, and processing orders for printed marketing materials
• Assisting customers with account questions, website navigation, and online tools
• Troubleshooting issues and resolving concerns professionally and efficiently
• Documenting all customer interactions clearly in our CRM and ticketing systems
• Following up to ensure questions and issues are fully resolved
• Collaborating with internal teams to maintain accuracy, reliability, and quality
• Identifying opportunities to improve processes and enhance the customer experience

We’re looking for someone who brings a strong service mindset, attention to detail, and accountability to their work.

• 1+ year of experience in a customer service or support role
• Strong written and verbal communication skills
• Ability to multitask, prioritize, and manage time effectively in a high‑volume environment
• Comfort working with CRM systems and ticketing tools
• Strong problem‑solving and decision‑making skills
• Calm, professional approach — even in challenging situations
• Reliable, detail‑oriented, and team‑oriented
• Willingness to work a flexible schedule and occasional overtime

• Experience supporting e‑commerce or online orders
• Familiarity with Microsoft Office and web browsers
• Experience with Adobe Creative Suite or basic design tools

High school diploma or equivalent required

Entry level

Full‑time

Other

Printing Services