Application Support Engineer

We are looking for an Application Support Engineer to join a technology driven SaaS company on a permanent basis. This opportunity will be joining a strong team and You’ll be a vital contributor to the technical support team, tasked with maintaining the smooth performance of our software applications.

• Provide prompt and effective technical support via email, phone, and ticketing systems.
• Investigate and diagnose issues, identify root causes, and deliver timely solutions to minimise downtime.
• Maintain a strong understanding of the organisation’s software applications, including functionality, architecture, and integrations.
• Communicate technical information clearly to both technical and non-technical audiences.
• Keep users and stakeholders informed throughout the resolution process and maintain accurate support documentation.
• Collaborate with development teams to escalate and prioritise bugs, feature requests, and product enhancements.
• Identify opportunities to improve support processes, tools, and systems.
• Review recurring issues and implement long-term fixes to prevent repeat problems.
• Respond to user support requests, troubleshoot technical issues, and contribute to high customer satisfaction.
• Provide training and guidance to help clients use the software effectively and maximise value.
• Ensure compliance with data security and organisational standards

• Experience supporting MS SQL databases
• Proven background in application support, troubleshooting, and resolving complex technical issues.
• Strong understanding of SQL/MySQL databases
• Experience with Ticketing Systems
• Excellent analytical, problem-solving, communication, and interpersonal skills.
• Customer-focused mindset
• Knowledge/Experience of APIs

This list is not exhaustive.

This role offers hybrid working out of their office based in Egham, with 2 days in the office and 3 days from home.

In return, the successful Application Support Engineer can expect a salary of up to £35,000 + benefits. You'll benefit from working with a strong and supported team, working on innovative software and a company that is regularly voted a great place to work!

If you are interested then please apply today!

Unfortunately there is no sponsorship with this role.