Advice Centre Manager

Job role: Advice Centre Manager

Location: Royal Holloway Students’ Union

Salary: £38,168

We’re leading the development and delivery of work to ensure the effective operation of the Students’ Union’s Advice Centre at Royal Holloway. The Advice Centre provides free, confidential, and impartial advice to students on academic, housing, and wellbeing matters.

The role supports advisors in offering up-to-date guidance, manages education and outreach campaigns, and works collaboratively across the organisation to ensure student experiences and insights inform our wider work.

Our approach is built around four key themes:

• Educate – helping students understand their rights and access the information they need.
• Listen – providing a confidential space for students to be heard.
• Guide – offering tailored advice and signposting to relevant support services.
• Advocate – ensuring students are treated fairly and their voices are represented.

This work contributes to the overall success of the organisation by supporting students and strengthening the Union’s role as an advocate for their needs.

For more information about us please look at our Job Pack here and to find more information about the role, please download the Job Description here!

At RHSU, we’re passionate about making student life better at Royal Holloway. From providing trusted advice and championing student voices to delivering amazing events and building inclusive communities, we’re here to create unforgettable experiences and real change!

Our work focuses on:

• Building Communities for all Students
• Building Stronger Student Voice and Representation
• Providing Inclusive Activity and Spaces
• Providing Advice and Advocating for Students

We’re committed to fostering a collaborative, inclusive culture and investing in our people, infrastructure, and sustainability to ensure we’re fit for the future.

If you’re excited to challenge the status quo and help shape student life, we’d love to have you on our team!

As Student Support Adviser we offer an extensive benefits policy including the following:

• 22 days annual leave, rising each year up to 27 days (plus the 8 bank holidays)
• 8 extra days off during our winter closure
• Birthday day off and 0.5 day “Milestone Day” for special life events
• Employee discounts and savings opportunities
• Contributory pension scheme
• Wellbeing support including a Non-contributory Health Cash Plan and Cycle to Work Scheme
• Hours based on a 35 hour/week, 5 day week
• 5 half-days of Development Leave for personal or professional growth

Full-time, Permanent

Grade 6, £38,168. Salary is subject to RHSU’s Pay & Reward Policy, which includes an opportunity for annual pay progression.

Hybrid Working Policy in place with guiding principle of 60% office based (role dependent)