Client Success Associate - German Speaker

About the role

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professionals across various business functions, ensuring they are successful in the utilization of their Gartner subscription, resulting in client satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

• 0 - 2 years of relevant professional and/or internship experience
• Proven track record of success fueled by a passion for delighting clients
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills
• Bachelor’s or Master’s degree preferred
• Ability to use German at a business level (speaking, reading & writing)

• We offer a highly competitive rewards & benefits package
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

Gartner is committed to equal employment opportunity and provides equal opportunity employment to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status.

Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting Human Resources at  or by sending an email to Applic

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