Assistant Operations Manager

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking to power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable, giving us back our most valuable asset, time.

• Basic Function - Assisting in the day-to-day management of the assigned location ensuring that parking operations are handled within contractual guidelines of the specific location, fostering good client relations and promoting a professional image and approach to the business.
• Participate in programs to improve client and customer satisfaction.
• Engage in the development of property level financial and operational goals.
• Assist in the management of day-to-day activities of the assigned locations including: ensuring appropriate customer interaction, supervising the completion of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff (e.g. cashiers, valet attendants, maintenance porters, etc.), preparing month-end reports, auditing daily cashier shift reports, monitoring and checking of time cards, hiring and training of frontline staff, reviewing of damage claims, disbursing petty cash and preparation of the annual budget.
• Courteously assist customers by answering any questions they may have.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Assist with cleanup of debris, water, oil spills and etc.
• Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage.
• Assist Facility Manager with other duties as needed.

• Education/Experience
  
  Required:
  
  High school graduate. A minimum of six months of parking experience preferred.
• Availability to Work:
  Special shift requirements may vary by location. Availability to work 2nd shift, 3rd shift and/or weekends may be required.
• License Requirement:
  Must possess a valid state-issued driver's license with current address and acceptable driving record.
• Oral Communication:
  Speaks clearly; listens and gets clarification; responds well to questions.
• Written Communication:
  Writes clearly and informatively; able to read and interpret written information.
• Customer Service:
  Strong customer orientation and positive attitude; able to respond to requests for service and assistance in a courteous and professional manner.
• Adaptability:
  Able to adapt to changes in the work environment and handle delays or unexpected events.
• Judgment:
  Exhibits sound and accurate judgment.
• Physical Demands:
  Regular standing, walking, handling cash and equipment; occasional sitting, climbing/balancing; occasionally able to lift/move up to 25 pounds.
• Salary Range: $60,000 annually.
• Benefits:
  Eligible employees participate in medical, dental, vision, FSA, disability, life insurance, accident insurance, 401k and paid time off.
• Equal Employment Opportunity: SP+ is an equal opportunity employer committed to recruit, hire, train, and promote without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other protected classes. SP+ does not tolerate harassment or retaliation against any employee or applicant.
• Additional notes: SP+ may utilize an automated employment decision tool (AEDT) and may retain data relevant to candidacy; information handling as described.

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