Information Technology Tech

Join to apply for the Information Technology Tech I role at Atlanti Care.

Information Technology Technician I supports and maintains in‑house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, equipment, operating systems and software while ensuring optimal workstation performance. The IT Tech I also troubleshoots problems, provides end‑user training, may have on‑call responsibilities, and covers shifts as needed.

• Works under regular supervision and seeks guidance in unfamiliar situations.
• Interacts with immediate colleagues.
• Has some contact with customers, suppliers and partners.
• Performs routine activities in a structured environment.
• Requires assistance in resolving unexpected problems.
• Utilizes basic functions, tools, applications, and processes.
• Demonstrates a rational and organized approach to work.
• Contributes to identifying own development opportunities.
• Learns and applies new skills.
• Follows organizational standards.
• Has sufficient communication skills for effective dialogue with customers and peers.
• Is able to work in a team.
• Actively understands relevant legal, legislative, and policy issues as they relate to area of responsibility.
• Assists in preparing, maintaining, and upholding procedures for logging, reporting, and monitoring PC performance.
• Accurately documents instances of hardware and software failure, repair, installation, and removal.
• Recommends, schedules, and performs PC, hardware, software and peripheral equipment improvements, upgrades, and repairs.
• Works with end users to identify and deliver required PC service levels.
• Liaises with, and provides limited training and support to, end users and staff on computer operation and other issues.
• Installs, configures, tests, maintains, monitors, and troubleshoots end‑user workstation hardware, software, networked peripheral devices, and networking hardware products.
• Performs on‑site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommends and implements corrective hardware solutions, including off‑site repair as needed.
• Receives and responds to incoming calls, pages, and/or e‑mails regarding PC and/or hardware, software problems.
• Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Monitors and tests PC performance and provides performance statistics and reports.
• Constructs, installs, and tests customized configurations based on various platforms and operating systems.
• Liaises with third‑party support and PC equipment vendors when necessary.
• Actively identifies and pursues growth opportunities, within or outside of the current team.
• Understands and practices Atlanti Care values.
• Adheres to Atlanti Care and AIT policies and procedures.
• Follows and adheres to ITIL processes – Incident Management, Problem Management and Change Management.
• Performs other duties as assigned.

• High School Diploma or equivalent.
• A+ Certification or equivalent required either upon hire/transfer or within 1 year of hire/transfer.
• Valid driver’s license required.
• Microsoft Certified Solutions Associate Certificate preferred.
• 1 to 3 years of experience in an IT‑related field.
• Knowledge of commonly‑used concepts, practices and procedures within an IT‑related field.
• Strong analytical and problem‑solving skills.
• Strong verbal and written communication skills.
• Customer‑service oriented and performs within Atlanti Care’s values, collaboration and adaptability/initiative.
• Previous experience in the healthcare field preferred.
• Help Desk or Technical Support experience preferred.

This position requires balancing, climbing, gripping, hearing, kneeling, reaching, reading, seeing, speaking, standing and stooping a majority of the time. The ability to carry, lift, push and pull up to 75 lbs is required. Occasional driving also required.

This position reports to department leadership.

Atlanti Care offers a comprehensive suite of benefits and resources, including:

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short‑Term & Long‑Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Information Technology;
Industries:
Hospitals and Health Care