Deposit Operations Specialist

Position: Deposit Operations Specialist I
Position Title: Deposit Operations Specialist I

Locations:

Time Type: Full time

Req : JR1253
- At Midland, we’re proud to be a little different. You can see it in our bright orange signs-but there’s more to it than that. With our heartfelt and personalized approach, we’re focused on meeting every customer’s needs with the brightest solutions.

For more than 140 years, we’ve learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking.

We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all.

Our humble ambition keeps us growing, giving back, and looking ahead. We’re innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel.

You might say we’re unlike any other bank.

And you’d be right."

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off.

Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Starting Pay: $17.50-$18.75/hour

Position Summary

This entry level position falls within Deposit Operations, the operational unit primarily responsible for:

• Scanning and indexing new account documents

• Account & debit card maintenance

• Safe deposit management

• Exception item processing, including the handling of unposted items, NSF items, stops and overdrafts

• Check adjustments & chargebacks

• Fraud monitoring – Debit card

• Debit cards – disputes and compromised cards

• Mobile deposits

• Sweep Repurchase accounts

Primary Accountabilities

• Verifies maintenance transactions as defined by procedure. Reviews checking, savings, money market, NOW, safe deposit, debit card and CD/Time Deposit standard reports and processes. Inputs corrections for minor issues/discrepancies as discovered.
• Escalates questionable transactions and recurring issues to management in a clear and timely manner.
• Validates stop payments added to the system to ensure they are complete;
  Corrects input as needed.
• Able to handle the daily processing and balancing of exception items which includes both paid and returned NSF items, unposted items and check adjustments. Meets all timelines.
• Able to handle the daily processing of debit card fraud claims. Has a good understanding of Reg E and meets all time frames as outlined within this regulation.
• Review daily fraud alerts for potential fraud patterns and trends.
• Processes mobile deposit corrections and meets timelines for file submission.
• Processes general ledger and account level monetary transactions as required.
• Researches and resolves issues that surface on customer deposit accounts. Escalates unresolved issues to management in a timely manner.
• Quality assurance and mailing of CD/IRA interest and distribution checks.
• Complete returned mail processing.
• Processing of CSI Miami repurchase agreement accounts and e-notice generation to customers for securities allocation.
• Scan foreign checks received from branches to TIB for collection processing.
• Observes all security, privacy and compliance requirements.
• Able to support the sweep repurchase product on a daily basis and confirms customer notifications are precise and timely.
• The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
• May require work in a Midland office to ensure collaboration and support of internal and external customers.
• Maintain compliance with all…