Team Leader, Management

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At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.

If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager to lead development of tax office associates, deliver an outstanding client experience, and achieve office growth objectives.
• Advise and support associates on tax topics and products, acting as a knowledgeable resource.
• Lead daily team activities to ensure work is completed on time with quality standards, priorities, and goals.
• Build an engaging team environment through training and coaching to meet Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to staff.
• Create associate work schedules, ensure accurate timekeeping and overtime management.
• Prepare tax returns as required and conduct timely performance reviews; partner with Associate Relations Center to address issues.

• Multi-unit people management experience in retail, restaurant, banking, or related industry
• 2+ years as a Tax Professional
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
• Annual continuing education and ability to meet IRS and applicable state requirements
• Computer proficiency with MS Office
• Ability to work independently with minimal supervision
• Customer-centric mindset with adaptability and resilience
• Flexible work schedule and assignments based on business needs
• High school diploma or equivalent or higher

• Employee Assistance Program with Health Advocate; wellbeing program Better You
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan
• More benefits listed at

The pay range for this position is listed below. Local minimum wage laws apply. Individual pay decisions depend on experience, education, skill, performance, and location. Eligible colleagues may participate in incentive plans and benefits described in company materials.

Pay Range
$15.00 - $65.00/Hr.

Pay ranges and job details are provided for applicants in compliance with local requirements.

Job Details
This is a full-time role with responsibilities in Information Technology and Retail industries as applicable.

EEO/AA statement: H&R Block is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees.