Configuration Technician - L4- 2nd shift - NAIC

Configuration Technician -- 2nd Shift -- NAIC2 -- L4

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT s culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the Integration Technology Center team?

WWT s Integration Technology Center teams work in a climate-controlled production environment with advanced networking, secure remote access, and certified procedures specifically designed for staging, kitting and configuring the latest advanced technology solutions. The team consists of certified engineers with logistical and technical expertise to help reduce the risk, cost and complexity of IT deployments.

A Brief Overview

The Configuration Technician I role performs production level logical configurations and testing. This position follows detailed work instructions provided by Engineering team to accomplish tasks. This position also works cross-functionally with other teams within the Supply Chain organization. The Configuration Technician I role reports directly to the Production Supervisor.

Job Responsibilities

• Configuration & testing of multiple vendor networking, wireless, telecom and collaboration devices.
• Configuration & testing of core network storage and server technologies or general telecommunication products based on program needs
• Implements knowledge and strong understanding of how the operations of the department impact other diverse work units.
• Applies technical knowledge of product to ensure proper functionality and operation
• Assists in the optimization of work instructions and further documentation
• Assists in basic level troubleshooting process for defective devices, logical issues, or systematic errors on a wide range of technologies to ensure product is functional
• Loads OS (Operating system), loads licenses, and updates firmware per customer requirements
• Configures, upgrades, and tests networking and telecom equipment (routers, switches, servers, wireless, voice, video, radio access network items based on program needs)
• Uses established tools to communicate task status on a continuous basis
• Captures QC records and performs QC checks to validate logical configuration requirements
• Completes physical audit of equipment and accessories
• Understands installation and configuration instructions with various platforms of hardware and ensures accurate information capture
• Provides input for the continual improvement of customer production solutions

Education Qualifications

Associate s Degree Information Technology preferred

Work Experience

A minimum of 2 years  progressive experience in a related field required

Other Work Experience

1-2 years of hands-on experience with router/switch, wireless, voice, security, and SAN solutions

Travel Requirements

None

Knowledge, Skills, and Abilities

• Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
• Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.
• Identifies documentation needs and develops technical reference documentation in accordance with standards and styles.
• Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
• Serves in a "player coach" role by managing, reviewing and conducting the day-to-day work in a specific technical domain area; applies domain knowledge to develop solutions to problems.
• Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.
• Demonstrates a concern for…