Solutions Engineer - NAIC

Position: Solutions Engineer - NAIC2
Education Qualifications

* Bachelor's degree in information technology or related field preferred.

* A combination of education, training and experience may be considered in lieu of a degree.

Work Experience

* 5+ years of progressive experience in a related field is required.

* 2+ years direct work experience in the Project Engineering capacity

* 3+ years hands on experience configuring and troubleshooting issues on a Cisco network.

* CCNA or CCNP strongly preferred.

* Experience at working both independently and in a team-oriented, collaborative environment is essential with the ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.

Knowledge, Skills, and Abilities

* Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.

* Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.

* Identifies documentation needs and develops technical reference documentation in accordance with standards and styles.

* Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.

* Serves in a "player coach" role by managing, reviewing and conducting the day-to-day work in a specific technical domain area; applies domain knowledge to develop solutions to problems.

* Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.

* Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.

* Ability to design engineering drawings such as rack elevations and cable run list schematics, detailing all in-rack connections (Example: power, data networking and storage)

* Knowledge of industry standards and best practices for structured cabling systems using various cable types (cat 5e, cat 6, multi-mode and single-mode fiber, etc.)

* Knowledge of data center electrical requirements and conversions (i.e. Kilowatts, Amps, phases, UPS, etc.)

* Familiarity with Cisco Unified Communication Manager - configuration, installation and troubleshooting (CUCM, CTS Manager, Interoperability, MCU, Device registrations, SIP and H.323).

* Familiarity with design fundamentals, and initial setup and configuration tasks associated with the build-out of VMware vSphere solutions.

* Understanding of server platforms, including Windows Server, ESXi, Redhat, LINUX and UNIX operating systems.

* Proficient understanding of hardware platforms, such as HP Blade chassis, and HP standalone servers, Cisco UCS B and C series, Cisco WAVE and WAS.

* Familiarity with Local and Wide Area Networks and Data Communications including the internet, DHCP, and DNS.

* Solid understanding of current data center and network technologies that are commonly running as part of the IT infrastructure for Fortune 500 companies.

* Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities and the ability to prioritize in a high-pressure environment

* Other skills include process management, decision making, managing vision and purpose and learning on the fly

* This role includes assignment of work for specific WWT customers. Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT's requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department.

Essential Physical Demands

* Sitting:
Frequently

* Standing:
Constantly

* Walking:
Frequently

* Stooping, kneeling, crouching:
Frequently

* Reaching 30" to 72":
Constantly

* Eye/hand coordination:
Constantly

* Lifting (up to 50lbs):
Frequently

* Lifting Overhead:
Occasionally

* Carrying:
Frequently

* Twisting/Turning:
Frequently

* Fine Motor Coordination (keying, labeling):
Occasionally

* Fine Motor Coordination (pinch, tool use, stripping wire):
Frequently

* Fine Motor Coordination (pick & place small parts):
Constantly

* Gripping/Grasping:
Frequently

* Climb (more than 2 steps):
Occasionally

Working Environment

* Work near moving machinery:
Constant

* Fumes or airborne particles:
Frequent

* Toxic or caustic chemicals:
Frequent

* Risk of electrical shock:
Frequent

* Extremes: heat (non-weather):
Occasional

* Non-climate controlled environment :
Constant

Is this role an individual contributor or does it have direct reports?

Individual Contributor

Level of Autonomy

Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert

Compensation/ Benefits

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current…