Gameday Guest Services; EH

Pay Range

Base pay: $15.00/hr - $15.00/hr

To build on a strong foundation of achievement and contribute to the realization of its ambitious institutional goals, Southern Illinois University Edwardsville (SIUE) invites applications for the position of Extra Help - Gameday Guest Services (EH26-032). As a premier metropolitan university, SIUE is committed to advancing social and economic mobility while shaping the workforce of the future. Grounded in a comprehensive, broad-based education and enriched by hands‑on research opportunities, SIUE equips its students with the knowledge and skills needed to succeed in a global marketplace and positively impact their communities.

Employing more than 2,400 faculty and staff members, SIUE is one of the largest employers in the Metropolitan St. Louis area. A study by SIUE School of Business faculty shows the University has a $471 million annual economic impact on the region. Each year, the University’s presence generates almost 9000 additional jobs and more than $250 million in labor income for the area.

• Greeting guests and ensuring they have a positive experience for the duration of their visit from the moment they arrive on campus.
• Be responsible for enhancing the game day experience of Cougars fans.
• Answer fan questions.
• Advise fans on game day / event policies (e.g. permitted and prohibited items, concession locations, pre‑game timeline and events).
• Work various positions (e.g. ushering, wheelchair escorting if necessary, The Deck entrances).
• Be generally helpful.

Evenings, Weekends, And Some Holidays Are Required.

FLSA:
Non‑Exempt

• Anticipate fans’ needs and offer assistance in any way you can especially in helping them find their seats.
• Provide a safe and secure environment for all fans by understanding and using established processes and rules.
• Be knowledgeable on the venue (i.e., the Cougar Pavilion, Eddieville, restrooms) and where things are in order to help fans as needed.
• Ability to make decisions based on situational circumstances.
• Other duties as assigned to deliver the best fan experience possible.

• To be eligible for the role, ensure that your application includes a complete and detailed employment history that highlights your relevant full‑time and part‑time work experience, including start and end dates of employment, and at least three professional references.
• Applications must be submitted by the specified closing date no later than 11:59 p.m. CST.

Extra Help job listings typically close three days after the opening date, unless specified in the closing date. Extra Help employees are appointed to fulfill casual or emergent needs within the university. The amount of time for which services are needed is not usually predictable and payment for work performed is on an hourly basis and based on actual hours worked.

Workdays and hours may vary according to departmental requirements. Extra Help employees do not receive SIUE benefits, holiday pay or paid sick or vacation leave.

Extra Help employees are required by State Universities Civil Service System rules to take a 30‑calendar‑day break after working 900 hours. At the end of the 30 days, you may begin another 900‑hour employment cycle in a new position if available. Working Extra Help will in no way affect any other employment opportunities with SIUE, including your position on the Civil Service register.

There is no guarantee that working as Extra Help will lead to or secure permanent employment.

Out‑of‑state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

All external candidates who receive a job offer will be required to undergo pre‑employment screening for this position. The screening process will encompass a criminal background check and, where applicable, other background checks such as a drug screen, verification of employment and education or licensure/certification, reference checks, and/or checks with relevant government…