Branch Manager - Edwardsville, IL office

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations. This role will regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties.

Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services. Acts as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market/community to identify the needs and promote U.S. Bank products and services.

• Adaptive
  
  Coaching:
  
  Adjusts coaching style and approach based on the individual needs, skills, and motivations of employees. This includes providing real-time feedback, fostering development, and ensuring employees are equipped to deliver exceptional customer service.
• Conflict Resolution:
  Uses rigorous logic, methods, and de‑escalation techniques to solve difficult problems with effective solutions.
• Accountability:
  Takes ownership of decisions, actions, and outcomes, ensuring responsibilities are met with integrity and reliability. This includes delivering on commitments to customers and ensuring employees uphold high standards.
• Influence:
  Persuades, inspires, and guides others to support ideas, decisions, or initiatives, fostering collaboration and positive outcomes. This includes influencing employees to perform at their best and guiding customers toward beneficial solutions.
• Critical Thinking:
  Analyzes information, questions assumptions, and evaluates different perspectives to reach a well‑supported conclusion.
• Priority Setting:
  Assesses tasks and responsibilities, focuses on the most critical and impactful activities to achieve business objectives. This includes balancing customer needs with employee workload and business goals.
• Relationship Management:
  Establishes, maintains, and grows positive and productive connections with others by leveraging active listening, effective communication, and strong interpersonal skills. Ensures successful interactions by building a genuine rapport and understanding others' needs.
• Business Insights:
  Drives the team with business, services, products, digital, and policy knowledge to achieve goals. Proactively engages in learning opportunities to sharpen awareness of trends and information in the industry.

• Bachelor’s degree, or equivalent work experience
• Three to four years of experience working in a sales, retail management, or banking environment

• Bilingual Spanish/English preferred
• Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues
• Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
• Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
• Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace
• Effective…