Guest Experience Team Member | Pinnacle Trails Resort

Guest Experience Team Member

Love the outdoors? Thrive on variety? Enjoy creating moments that people remember long after their vacation ends?

Pinnacle Lifestyles is looking for Guest Experience Team Members to join our team at Pinnacle Trails Resort for the summer camping season. This role blends guest services and housekeeping, offering a hands-on, engaging position where no two days look the same.

As a Guest Experience Team Member, you’ll be a key part of our on-site team—welcoming guests, supporting resort operations, keeping accommodations and common areas looking their best, and helping create the warm, relaxed atmosphere that keeps guests coming back year after year.

This is a seasonal position running from April/May to September
, with both full-time and part-time opportunities available. As a summer resort, weekend and holiday availability is required.

You’ll split your time between guest-facing and behind-the-scenes responsibilities, making this a perfect role for someone who enjoys staying active, meeting new people, and taking pride in their work.

Tasks include but are not limited to:

• Greet guests upon arrival and deliver a friendly, efficient check-in experience,
• Manage reservations online, by phone, and in person in a fast-paced environment
• Assist with camp store operations, including product sales,daily cash-out procedures, float counts, and monthly inventory
• Share information about resort amenities, services, and local attractions
• Encourage re-bookings, Google reviews, and completion of post-stay surveys
• Support group bookings, long weekend activities, and resort events
• Clean and prepare cabins, washrooms, and common areas to Pinnacle standards
• Assist with light housekeeping tasks throughout the resort as needed
• Help maintain a clean, welcoming environment across shared guest spaces
• Work collaboratively with the resort team to ensure smooth turnovers during busy periods

• 4+ year customer service experience, including POS use,
• Previous hospitality, resort, or housekeeping experience is an asset,
• Friendly, professional, and guest-focused attitude,
• Strong communication and interpersonal skills,
• Comfortable using computers and learning new software systems, including reservation platforms (Newbook) and point-of-sale systems (Lightspeed),
• Comfortable with cash handling,
• Reliable, adaptable, and ability to switch between tasks throughout the day,
• Physically able to be on your feet for extended periods,
• A genuine love for the outdoors and resort life.

• Work in stunning locations
• Competitive compensation
• Retention bonus of an additional $1.00 per hour worked, paid at the end of the season for those who complete their contract,
• Subsidized staff accommodation on site (subject to availability)
• Health and wellness allowance
• Staff discounts across Pinnacle Lifestyles Resorts
• Paid training, mentorship and real-world experience in hospitality and outdoor recreation.

Join Our Team

Apply today and help create a resort environment where guests can relax, recharge, and return year after year.