Emergency Dispatcher Job Edson area,Alberta Canada,Customer Service/HelpDesk

Under the direction of the Dispatch Supervisor, the 911 Dispatcher is responsible for 911 Call answer services, Dispatch Services and after-hours communications for Yellowhead County staff, partner municipalities and contracted clients.

Position Responsibilities

Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner;
Gather relevant information to determine the type and severity of the call;
Reroute calls to the correct agencies;

Fire Dispatch
Dispatch appropriate firefighting resources based on call information;
Prioritize multiple calls to allocate available resources;
Monitor responder safety by radio;
Dispatch additional resources as requested by incident commanders;
Maintain logs and incident reports using provide methods;
Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry;
Complete paperwork and documentation related to call center operations;
Ensure the call center is kept in a clean and orderly manner;
Perform administrative tasks as directed;

Peace Officer Dispatch
Signing in/out of Peace Officers for contracted clients;
Regular safety checks on officers by radio;
Taking complaint calls in a courteous and professional manner;
Utilize a variety of programs for processing complaints and assigning to officers;

Working Alone Monitoring
Signing in/out of working alone employees for contracted clients;
Regular safety checks on officers by radio;
Emergency notification to supervisors if employees cannot be reached;

After hours Call Center
After hours emergency call management for contracted clients; and
Taking calls and relaying relevant information to on-call departments.

Qualification, Knowledge, Skill & Ability Requirements

Education/Skills

Minimum education of Grade 12 or equivalent;

Post-secondary education in a related field is considered an asset;

International Academies of Emergency Dispatch certification is considered an asset;

Emergency Telecommunications certification is considered an asset;

Experience in emergency dispatch or call-taking preferred;

Basic training in office software preferred;

Strong computer and typing skills preferred;

Understanding of radio communication systems preferred;

Valid Class 5 Alberta Driver’s License;

Completion of Defensive Driving;

Valid Standard First Aid/CPR;

Attributes

Strong organizational skills with attention to detail;

Excellent communication skills;

Ability to manage difficult/stressed callers in a professional manner;

Ability to work under pressure and stress in a fast-paced environment;

Ability to switch quickly between tasks, resourceful and adaptable to changing environment;

Ability to control emotions;

Work well in a team;

Reliable and dependable under minimal supervision.

Closed office environment with instances where leaving during shift without planning is not an option;

Overtime may be required;

Sitting for long periods of time;

Requires intense listening attention in responding to emergency calls;

Can be a high stress environment that can result in being mentally taxing.

The salary range is $63,506 to $78,747 per year.
Yellowhead County offeres a competitive benefit package.
Only those candidates being considered will be contacted.
This competition will remain open until filled. #J-18808-Ljbffr


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