Shop Technician - Apprentice

Overview

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas. Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here. We are looking for a Shop Technician - Apprentice to join our Service team in Acheson, AB.

Salary Range

• $40.17 hourly

As a member of the Service team, the Shop Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. They will assume overall responsibility for the safe, effective, clean, organized and professional performance.

• Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department and the branch;
• Overall customer satisfaction through the timely completion of service work;
• Responsible for all aspects of assigned service work orders, including but not limited to: responsible for doing work orders, any follow-up to be done
• Proactive troubleshooting in order to properly identify machine faults;
• Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
• Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis;
• Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work; parts department help to make parts orders, depends on clients demand
• Accurate and timely service report submissions (includes time cards);
  After each job complete service report with all the details of the repairs made to the machine, and the time spent on the machine
• Care and maintenance of assigned service bay and tools; for the safety of everyone we clean the work area, we put away all the tools, before starting the new work
• Effective, open and frequent communication with Supervisor; allows for transparency and better communication
• Competent in heavy equipment operation to test repairs when complete;
• Responsible for the return of un-used parts upon the completion of service work; we return all unused parts after the work is done, because we don't need them anymore, and we get a refund.
• Responsible for ensuring that all service work/inquiries by customers and or Supervisor are managed in a professional and timely manner at all times;

We’re a growing business in an exciting industry. This is a full-time, permanent position. We offer a competitive compensation package, which includes full health and dental, plus a company sponsored RRSP plan. You’re going to have an amazing feeling of fulfilment when your efforts drive us to become each customer’s first choice for equipment, parts, and service.

Do you want to embrace a new challenge within Nors and be part of a growing team? We’re waiting for you!

At Nors, we believe in our people as the driving force behind our success. We value respect, continuous learning and our values, promoting a positive, fair and inclusive working environment.

All opportunities are open on the basis of equality, respecting the different abilities, backgrounds, identities and cultures that make us who we are.

making it work. making it happen.