Description
:Major
Job Functions:
Proactively build quality customer relationships and manage an account base of 500-800 accounts
To develop a relationship with the customers in the assigned account base, conduct a proper needs analysis and make product recommendations based on the customers’ business needs
Maintain a minimum of 50 calls per week to promote,developand qualify equipment leads and sell parts, service, labor, and customer value agreements
Maintainaccuratecustomer account and machine population information, to support demographic targeting and forecasting for sales andpromotions;conduct customer needs analysis and potential
Understand,updateandutilize
CRM (Customer Relationship Management System), PSET, and Cat applications such asSIMSiand SIS (Service Information System)
Have a strong understanding of Finning/Cat digital solutions and apps such as ,visionlink, the Cat Central App and Cat Inspect and how they help a customer receive maximum benefit from their equipment and their dealership
Support the sales organization in the assigned territory on an as needed basis. This includes on-site support for events, regional marketing programs andmaintaininga positive dialogue with external sales reps in the region
Complete call programs for a variety of customer experience/relationship enhancements
Prepare and distribute the weekly sales funnel (excel)
Extended service coverage lead ownership
Specific
Skills:
Mechanical aptitude
Strong customer service skills, customer empathy, conflict resolution skills
Excellent communication skills, comfortable making cold calls via telephone
Strong computer literacy, able to use or ability to learn
VLOOKUPformula and pivot tables in Microsoft excel
Organized and ability to work independently
Basic selling skills
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.
Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
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