Store Manager - West Mall

Overview
Position:  Store Manager

Lush North America creates fresh and handmade cosmetics for retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back through our Charity Pot Program.

We Offer

A fun and funky store atmosphere where individualism is encouraged

A 50% discount off all products

An unconventional retail structure to support entrepreneurial spirit

Opportunity for growth as Lush promotes from within

Responsibilities
As a Store Manager, you are a true leader who embodies our core values in interactions with customers, motivation of your team, and business decisions. You will keep in mind:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, Live with Purpose.

Recruiting your team

Training and developing your management team

Training and developing your team on brand, product, and service

Oversee all aspects of the retail business, including budgets, customer experience, staff experience, and operational excellence

Lead your team to continuously improve performance and development

Sales & Customer Experience

Customer Service: plan to exceed daily sales goals and provide a unique, inclusive customer experience

Brand education: communicate brand values and position on Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging

Product Knowledge: maintain strong knowledge and provide informed recommendations

Driving Sales: develop and execute plans aligned with business strategy to achieve short- and long-term goals

Team Leadership

Leadership Practices and Staff Development: coach and develop team with development plans and constructive feedback

Diversity, Equity, Inclusion, and Belonging: promote DEIB training and inclusive environment

Engagement and Performance: analyze performance and create action plans to improve engagement

Recruitment and Selection: form diverse teams and uphold equal opportunity practices

Operational Excellence

Policies and Procedures: ensure compliance with training, time and attendance, safety, and budgets

Stock and Inventory: manage orders, inventory, and waste within budget

Visuals and Merchandising: execute merchandising plans and maintain a clean, consistent customer experience

Scheduling, Time, and Attendance: hire appropriate staff for peak times and manage breaks and payroll within budget

Qualifications

Required:

3-5 years managing in a retail environment

Strong HR skills in hiring, scheduling, training, conflict resolution and performance management

Excellent listening and communication skills

Excellent analytical, critical thinking and troubleshooting skills

Excellent organization and time management skills

Strong customer service, supervisory and sales skills

Knowledge and interest in skincare, natural beauty, and ethical business

Ability to work flexible hours including holidays, evenings, and weekends

Preferred:

Experience with consultation-based customer service models

Ability to train staff through positive coaching and feedback

Track record of developing retail staff careers

Proficient in Excel and Microsoft Suite

Experience in cross-cultural collaboration and DEIB or social justice training

Fluency in Spanish, French, or other languages

At Lush, we believe in inclusion and equal opportunity for all applicants. We recruit from a variety of sources and uphold equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, and other characteristics protected by law.

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