Thrift Store, Supervisor

Who we are:

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life.

By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Job Description:

The Supervisor, Thrift Shop, is responsible for supporting the store management team in delivering exceptional customer service and providing key leadership to store employees and volunteers. This position requires the ability to multitask and adapt to changing priorities. Daily tasks include but are not limited to overseeing cash and process, merchandising, pricing, store cleanliness, processing donations and interacting with donors and community participants.

Duties and Responsibilities:

Ambassadorship Model the values of Bissell Centre and communicate these principles in a clear and compelling fashion both internally and externally. Translate agency values into Thrift Shop culture and everyday activities to foster a welcoming and engaging working environment.
Mission focused and driven to provide services and access to clothing necessities for our community participants. Store Operations, Customer Service and Supervision Oversee front of house and back of house tasking and assign duties as required.
Ensure that each customer receives outstanding service by enabling a friendly environment, which includes greeting, acknowledging, and re-approaching every customer, maintaining solid product knowledge and all other aspects of customer service.
Address and resolve problems that arise, such as customer complaints and product shortages.
Complete daily cash reconciliation to ensure accuracy of transactions throughout the day and notify the store management team when errors are present.
Complete daily register float counts to ensure start of day and end of day float balancing.
Complete deposit reconciliations while ensuring all necessary accounting and paperwork has been executed.
Ensure store is visually appealing through product presentation, replenishment, store housekeeping and visual displays.
Price items accordingly and ensure accuracy by conducting regular price audits throughout the store departments.
Process payments and transactions in the POS system.
Act as the Manager on Duty in the absence of the management team.
Work with Store Associates to set daily goals and regularly monitor progress.
Ensure ample staff coverage on sales floor and manage customer flow during peak periods.
Drive engagement with Store Associates for the Customer Feedback Survey.
Contribute to the cleanliness of the store and all common spaces within the premises.
Show empathy and the ability to communicate with and support individuals facing mental health, addictions, chronic illness, homelessness, poverty, and related challenges. Able to respond appropriately to intense situations, provide conflict resolution and work directly with individuals with barriers. Back of House Support Greet all donors and receive goods in a timely and professional manner.
Sort donations into appropriate categories and inspect for condition and salability. Properly dispose of damaged or unsellable goods into salvage or general waste.
Prepare clothing and other necessities for scheduled delivery to Community Closet.
Maintain the work area for safe and efficient sorting of goods and other operational activities. General and Administrative Support agency policies and procedures, including reporting of staff concerns, safety issues and critical incidents.
Participate in probationary and annual performance evaluations.
Oversee attendance of staff for day-to-day operations of the store.
Provide financial and operational reporting as required by the agency.
Attend scheduled staff and supervisory…