Director; s), Client Services & Disability Management

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Director(s), Client Services & Disability Management

Client Services & Disability Management
Edmonton, AB

2 Permanent, Full Time

People are at the heart of everything we do.

When you join WCB-Alberta, you become part of a team that truly cares. Every day, you’ll play a part in reducing the impact of workplace injuries and illnesses on Alberta workers and employers. If you value service, care, excellence, trust and fairness, you’ll feel right at home.

Step into a role where you can make a difference by putting people first to create a safer, healthier and stronger Alberta. Consistently recognized as one of Alberta’s Top Employers and employing a diverse workforce of over 2,200 individuals, Workers’ Compensation Board – Alberta (WCB) is the independent operator and administrator of the province’s Workers’ Compensation Act. WCB-Alberta provides protection for more than two million workers and over 159,000 employers, delivering benefits and services that support recovery and return to work.

How you’ll make a difference: 

Reporting to the Vice President, Client Services & Disability Management these roles are expected to drive operational excellence by ensuring that the Claims portfolio consistently delivers on its commitments—corporate KPIs, strategic plan priorities, and service-level expectations of injured workers and employers. Through effective leadership of managers, the director ensures alignment across their portfolio and in collaboration with other directors - promoting a high-performance culture, employee engagement, and operational stability.

This role requires a leader who balances operational excellence with inspirational, people-centered leadership and leads with purpose and presence, translating strategy into a compelling narrative, and fostering a culture of trust, inclusion, accountability, and psychological safety. Externally, the role fosters trust-based relationships with key stakeholders such as the Industry Task Force, the Labour Coalition, large employers, and other system partners—enhancing WCB’s credibility and responsiveness.

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