Job Information
Job Title:
Investigator, Alberta Ombudsman
Job Requisition
Ministry:
Office of the Ombudsman
Location:
Edmonton or Calgary
Full or Part-Time:
Full-Time
Hours of Work: 36.25 hours per week
Regular/Temporary:
Regular
No. of Positions: 2
Scope:
Open Competition
Closing Date:
March 20, 2026
Classification:
Human Relations I
About Us
The Office of the Ombudsman is an independent office of the Alberta Legislative Assembly, responsible for responding to complaints of unfair treatment by provincial government authorities, municipalities, the Patient Concerns Resolution Process of Alberta Health Services, health professions, and other designated professional organizations under the Ombudsman Act.
The office promotes a positive workplace culture and work-life balance. Professional learning and development are encouraged, and mentorship is considered an essential part of our organizational success.
Role
Do you want to be part of a team that investigates complaints of administrative decisions of Alberta provincial government departments, agencies, boards and commissions;
Alberta municipalities; the Patient Concerns Resolution Process of Alberta Health Services; self-regulated health professions proclaimed under the Health Professions Act, and other designated professional authorities? If so, the Alberta Ombudsman’s office may be the right place for you! Our office gives you the opportunity to research and investigate complaints raised by Albertans.
Reporting to an Investigations Manager, you will be involved in the office’s intake process, complaint analysis, and the early resolution process. You will also assist with investigations and/or conduct less complex investigations. A focus on building positive relationships as you work with various departments is crucial for this role.
As the Alberta Ombudsman’s office values career growth and development, we offer opportunities for internal promotion and encourage employees to advance within the organization as they demonstrate skill and dedication.
Qualifications
University graduation in a related field is required; or a related two-year diploma from a recognized post-secondary institution and two years related experience; or a related one-year certificate from a recognized post-secondary institution and three years related experience.
To be successful, the candidate will require the ability to think critically and participate in a team environment. Strong organizational, interpersonal, and oral and written communication skills are essential. The ability to research and analyze policy and legislation is important and experience handling highly sensitive and confidential information is considered an asset for this position.
Alberta Public Service Competencies
The Alberta Public Service has identified seven behavioural competencies with varying experience levels that are essential to be successful in all positions.
Your application must include a cover letter which provides a clear description of your professional experience and success that demonstrates your competency level for the two following public service competencies:
Applications that lack documented examples of the competencies will not be considered. One example is required under each of the following headings:
The following link will assist you with understanding competencies:
Salary
$2,233.97 – $3,310.14 Bi-Weekly
$58,307 – $86,395 Yearly
Requirements
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