General Manager​/Patrao

The Patrao (General Manager) is responsible for the overall management of the Casa (Restaurant). As the Casa leader, the Patrao inspires, motivates, and leads the team to meet and exceed Guest expectations by delivering an exceptional Casa experience through friendly Guest service, providing the highest quality products, a safe working environment, while nurturing a culture of development and engagement.

• Provide leadership as a Guest experience champion for the Casa;
• Inspire the perfect Guest experience and bring Nando's 5 Values to life
• Effectively communicate daily/weekly sales, product and Guest experience focuses by hosting impactful pre-shift Huddle Buzz sessions, aligning and firing up the team
• Provide effective training and product knowledge to enable the team to upsell and make recommendations in line with company guidelines and incentives;
• Handle and resolve Guest complaints, with the aim of achieving 100% Guest satisfaction;
• Implement local marketing initiatives and promotions to build business in accordance with provided guidelines;
• Effectively forecast and manage product to minimize waste and avoid running out of product;
• Ensure all areas of the Casa are presented in accordance with the company's policy and procedures especially food preparation and food safety;
• Identify areas within Casa that are not in accordance with company standards on food safety and health + safety and take corrective action;
• Ensure all visual display / POS materials and stock presentation is in accordance with national layouts and guidelines.
• Train, coach and supervise Assistant Managers, Shift Supervisors and Nandocas, determine work requirements and priorities, assign tasks to maximize Casa performance;
• Identify high performing Nandocas, and schedule an optimum roster for each shift; ‘aces in their places' and ensure ‘no shows' or known absenteeism is replaced as efficiently as possible;
• Act on any Performance Improvement opportunities that arise and escalate any performance issues or Nandoca breaches of policy/procedures to the Area Director as appropriate;
• Perform opening and closing duties, and all other daily routines including walk throughs and checklists, in accordance with company policy and procedures before, during and after trading hours;
• ‘Pass the torch' and hand over the shift in an effective and professional manner, ensuring all shift accountabilities have been achieved.

• Ensure all daily/weekly Casa administration is correctly carried out as per company policy and procedures;
• Monitor the performance and provide guidance to Assistant Management, Shift Supervisors, Buddy Trainers, hourly Nandocas;
• Lead weekly management meeting to align and level set Casa leaders;
• Manage Nandoca performance in line with company procedures; including rewards and recognition, effective coaching, annual Success Management reviews and semi-annual one-on-ones;
• Ensure compliance with and integrity of all employment conditions including leave management, change forms and all payroll documents, performance upgrades, terminations;
• Oversee the inventory management, receiving and storage in line with municipal and provincial Health + safety and Food Safety compliance, company policies and procedures
• Ensure correct training and validation of knowledge and skills takes place for each new Nandoca
• Ensure all policies, agreements and sign offs are completed by new and existing Nandocas - completed in a timely manner;
• Ensure uniform and grooming standards of all Nandocas is maintained;
• Determine and manage labour requirements and priorities according to Casa trading patterns, delegating tasks accordingly;
• Ensure effective and appropriate Casa communication processes are in place (daily/weekly);
• Conduct Casa orientation and on boarding – including facilitation of provincially required compliance courses (‘No Dirties in our Casas', ‘Keeping our Casas Safe', Accommodating Guests with Disabilities, WHMIS) for all new Nandocas.

• Ensure all cash is handled in accordance with the company's policy and procedures;
• Ensure coaching is provided to Cashiers on effective cash management…