Operations Support Coordinator Job Edmonton area,Alberta Canada,Management

Job Description

The Operations Coordinator is a hands-on support role that assists the District Manager with the day-to-day management of multiple remote hospitality projects across Northern Canada (NWT and NU). This position is responsible for building and maintaining staff schedules, coordinating personnel requirements, managing HR administration and payroll, and providing additional operational support as needed. The Coordinator will work closely with project teams to ensure smooth schedule execution, compliance with company and client standards, and effective communication across all levels.

This role is designed as a developmental pathway to the Operations Manager position.

Ideal candidates will have experience in remote camp or project environments, strong organizational and interpersonal skills, and the ability to thrive in challenging, dynamic settings. Willingness to travel for extended periods and work weekends is essential. This is a field based hands on, site based position.

Responsibilities:

Personnel & HR Administration

Build, maintain, and adjust staff schedules for multiple sites

Coordinate daily/rotation schedules and crew changes; maintain accurate rosters and rooming lists

Support recruitment, onboarding, and training of project staff

Assist with payroll processing, timesheet collection, and overtime approvals

Maintain employee records, certifications, and compliance documentation

Liaise with HR for policy updates, benefits, and employee relations

Operational Support & Administration

Assist the District Manager with project planning, reporting, and KPI tracking

Prepare and reconcile travel manifests; coordinate logistics for fly-in/fly-out rotations

Support purchasing, inventory, and supply chain management

Compile and submit incident reports, audits, and corrective actions

Ensure compliance with Health & Safety, Environmental, and Quality standards

Project Coordination & Communication

Facilitate communication between site teams, management, and clients

Draft meeting agendas, capture minutes, and follow up on action items

Support the implementation of process improvements and operational initiatives

Provide real-time updates and data to the District Manager and project stakeholders

Development & Leadership

Actively participate in leadership development and training programs

Demonstrate initiative and problem-solving skills in daily operations

Physical Demands:

Extended periods of standing, walking, and on-site presence in remote locations.

Ability to lift, carry, and move items up to 40–50 lbs.

Work in varying environmental conditions, including extreme weather.

Travel to multiple sites, including fly-in/fly-out locations.

Qualifications

Post-secondary education from an accredited university or college.

Experience in hospitality, remote camp, or project operations

Strong client service focus with excellent interpersonal and communication skills

Proficient in Microsoft Office Suite and operational management tools

Understanding Health & Safety compliance

Ability to work independently with minimal direct supervision during remote shifts

Cultural sensitivity and adaptability in diverse team environments, including collaboration with Indigenous and Inuit staff

Minimum 2-3 years of relevant experience in a remote camp, hospitality, or project coordination

Post-secondary education in business, hospitality, or a related discipline preferred.

WHMIS and other relevant safety certifications (or willingness to obtain).

Valid driver’s license and ability to travel as required.


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