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Job Description & How to Apply Below
Cando Rail & Terminals is a leader in specialized rail services across Canada, offering industrial switching, terminal/transload services, short line operations, and more. With over 50 operations, we manage the third-largest locomotive fleet in Canada.
Cando Advantages
Work Life Balance
Award Winning Safety Culture
Employee Ownership Program
Competitive compensation package Group Life, Accidental Death & Dismemberment, and Long-Term Disability Insurances
Flexible Health & Dental Benefits
Canada’s Best Managed Company for over 10 years!
General Managers of Service Delivery are responsible to ensure Cando’s teams provide exceptional service to new and existing customers. With a focus on safety, General Managers are responsible for leading their teams of Site Leaders in promoting Cando culture, developing operational plans, monitoring safety performance, managing the customer relationship, and delivering business unit profit and loss results.
General Responsibilities
Safety
Participate in weekly safety meetings with leadership team, and site safety assessments
Ensure all safety incidents, near losses, and hazard identifications are investigated with documented corrective actions and review all corrective action plans
Participate in incident investigations for serious or high-potential events
Ensure completion and annual review of required safety training for all site personnel
Escalate systemic or repeated safety risks through formal divisional protocols
People / Talent Development / Leadership
Conduct semi-annual, formal performance reviews for Superintendents and direct reports
Hold regular documented coaching discussions with Site leaders throughout the year
Ensure completion of required leadership development programs by Superintendents and site leaders
Maintain current development plans for Superintendents and other identified successors
Participate in quarterly leadership or Superintendent forums as scheduled
Ensure staffing plans are reviewed at least annually and updated based on operational needs
Service
Conduct monthly service performance reviews for assigned sites
Participate in customer review meetings as required, and at least quarterly/annually for major accounts
Lead post-startup or post-change service reviews for new or significantly modified operations
Ensure service issues are addressed and corrective actions tracked to completion
Escalate systemic service or contract risks through formal channels
Maintenance & Asset Reliability
Conduct regular (at minimum quarterly) maintenance and reliability reviews for assigned operations
Participate in all maintenance-related incident investigations with documented corrective actions
Cost / EBITDA Management
Develop annual operating and capital budgets for assigned sites
Review financial performance and forecasts monthly
Review capital project status and spend at least monthly during execution
Conduct post-project reviews for major capital projects
Escalate material budget variances or capital risks through formal governance processes
Continuous Improvement & Business Development
Participate in cross-functional continuous improvement initiatives as scheduled
Provide operational input into business development opportunities as requested
Participate in startup planning and readiness reviews for approved growth initiatives
Support post-startup reviews to capture lessons learned and improvement opportunities
Skills, Knowledge, & Abilities
Strong relationship management skills and the ability to build and grow both employee and customer loyalty
Team player that is results-oriented with a personal style that fosters an atmosphere of cooperation and teamwork
Ability to develop and articulate clear and concise approaches to enhancing and growing operations
Pro‑active, strategic thinker capable of working across the organization and the industry to position the operations to effectively maximize…
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