Vice President Field Service & Maintenance Management

Overview  The Vice President, Field Services and Maintenance Management will be responsible for contract management and service operations for the Canadian National (CN) customer.
Responsibilities   Be responsible for the financial performance and overall growth of all parts, repair, and field service activities for the CN account
Establish and lead the services growth strategy for Service accounts
Participate in identifying and promoting New Product Introduction (NPI) programs to address market needs
Work closely with the commercial team to ensure appropriate sales coverage and opportunities to achieve the services orders plan
Be responsible for the overall management duties for assigned Service Managers and Technical/Material team for the CN account
Provide effective leadership for assigned personnel regarding salary planning, performance appraisals, career coaching and development, and disciplinary action, as required
Lead efforts to ensure Customer Service excellence and implement Operation Safety Policy instructions and conduct fieldwork in compliance with all applicable regulations and employee safety practices
Ensure operational excellence in the areas of integrity, controllership, and compliance
Leverage Productivity tools to drive Purchased Labor and Material, Variable Cost, and Base
Assist and provide inputs for short and long-term business planning (i.e. Op Plan, STRAP)
Work closely across the Services leadership team to investigate, analyze and resolve customer issues in a timely manner
Lead reliability and material improvement strategy development and operational execution
Qualifications   Solid Experience in rail industry (must have)
Minimum of 8 years’ experience in field services including working with all aspects related to customer and contract management
Minimum of 5 years’ experience in leadership roles including building and leading complex and large professional teams
Minimum of 3 years’ of direct management experience leading customer success functions
Diversity & Equal Opportunity  Wabtec is an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities. If you have a disability or special need that requires accommodation, please let us know.
Need accommodation? Just let us know – we’ve got you.

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