Family Reunification Program Site Manager

Family Reunification Program Site Manager - Edmonton

Location:

Otipemisiwak Métis Government’s Family Reunification Building – Edmonton, AB
Closing Date:
Until Suitable Candidate Found
Position Status:
Full-time, Permanent (40 hours/week)

Please note:

This is a 24/7 program, and evening, weekend, and holiday work is required. This position will also be required to share on-call responsibilities with the Associate Director to ensure continuous support and oversight of program operations.

The Family Reunification Program Site Manager is a key leadership role responsible for the overall operational management and success of the Family Reunification Program (FRP) site. Reporting to the Associate Director of Family Care, this position ensures the seamless delivery of services by overseeing daily operations, managing staff, and implementing policies and procedures that enhance program efficiency and effectiveness. The FRP Site Manager is responsible for supervising and supporting FRP staff, ensuring adherence to best practices, and fostering a collaborative work environment.

This role also involves monitoring and evaluating program performance, ensuring compliance with internal policies and external regulations, and driving continuous improvement to align with strategic goals.

The ideal candidate will have experience in program operations, staff management, and policy development, with a strong understanding of child and family services, crisis intervention, and culturally responsive practices. They will be highly organized, proactive, and skilled in problem-solving to effectively address operational challenges while maintaining a high standard of care and service delivery.

• Build and maintain strong relationships with the FRP team, persons served, stakeholders, and service providers.
• Oversee administrative processes, including reporting, compliance, file audits, and critical incident reviews.
• Develop, implement, and monitor operational policies to ensure high program standards.
• Ensure accurate documentation, outcome tracking, and regulatory compliance.
• Lead staff meetings, performance reviews, and professional development initiatives.
• Approve and oversee staff scheduling to maintain adequate coverage.
• Provide guidance and oversight to program supervisors and staff.
• Foster a collaborative, accountable, and innovative team environment.
• Address staff performance concerns through coaching and corrective actions.
• Ensure trauma-informed, culturally responsive service delivery.
• Oversee development and implementation of individualized support plans.
• Manage site operations, including inspections, maintenance, and safety compliance.
• Work with contractors and maintenance teams on facility needs and emergencies.
• Plan and oversee site-wide events, activities, and workshops.
• Support families in accessing financial benefits and resources.
• Manage operational budgets and resource allocation with the Associate Director.
• Oversee staff training, continuous improvement, and innovation in site operations.
• Ensure compliance with legislation, policies, and health and safety standards.
• Identify risks and implement mitigation strategies for staff and client safety.
• Oversee data collection and reporting to support program evaluation.
• Collaborate with Otipemisiwak Métis Government departments and external partners for integrated service delivery.
• Manage and oversee Accreditation processes with the Associate Director.
• Prepare and submit monthly reporting and nominal rolls to stakeholders.
• Oversee quarterly Quality Assurance Committee (QIC) meetings and manage outcome reports and accountabilities related to program and service improvements.
• Support and implement current initiatives, which may include:
  • Ethics Consult Committee
  • We Stand Together Persons Served Council Meeting
  • OHS Site-Specific Compliance
  • Appropriate Use of Antipsychotics (AUA) Initiative
  • CAC Accreditation Planning Committee
• Other duties as required or assigned.

• Strong leadership and decision-making skills with the ability to oversee complex operations.
• Ability to coach, mentor, and empower staff to achieve program objectives.
• Advanced knowledge of case…