Global Sales & Service Transformation Director
Job in
Edmonton, Alberta, Canada
Listing for:
Getinge Group Spain SL
Full Time
position
Listed on 2026-03-05
Job specializations:
Job Description & How to Apply Below
With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
As a seasoned Global Sales & Service Transformation Director you will step into a fast‑moving environment, amplifying the progress already underway and driving decisive execution across our global Sales and Service back‑office operations.
You will drive the harmonization and optimization of processes across a 900‑person organization currently working within multiple country‑specific SAP and Salesforce environments.
As we move toward SAP S/4
HANA
, this position presents a rare opportunity to standardize and modernize our core operational workflows—enhancing efficiency, strengthening quality and compliance, and improving the customer experience on a global scale.
You will operate at the intersection of business, technology, and change management, collaborating closely with key market stakeholders and an external consulting partner to design and implement the future‑state operating model.
Key Responsibilities
Lead Global Process Harmonization Assess current Sales & Service back-office processes across regionsIdentify optimization opportunities and define standardized global processes using an 80/20 harmonization approachDrive SAP S/4
HANA Process Transformation Translate business needs into scalable, future-ready process blueprints aligned with the SAP S/4
HANA upgradeEnsure alignment between process design and system capabilities across SAP and Salesforce environmentsDevelop the Global Process Blueprint Establish and lead a cross-functional working team with representatives from the US, Germany, UK, France, and ItalyFacilitate workshops to design, validate, and document end-to-end processesBalance global standards with critical local requirementsPartner with External Consultants Collaborate to leverage best practices, methodologies, and delivery expertiseAct as the key internal counterpart, ensuring business ownership and long-term sustainability of solutionsEnable AI-Driven Process Evolution Identify opportunities to progressively integrate AI and intelligent automation into back-office processesSupport the roadmap for increasing digital enablement and data-driven decision-makingDeliver Measurable Business Impact Drive improvements in customer satisfaction, service quality, compliance, and operational efficiencyDefine and track KPIs to ensure transformation outcomes are achievedChampion Change and Adoption Act as a transformation leader, aligning stakeholders around the vision and benefits of harmonized processesSupport communication, training, and adoption efforts across regionsRequired Qualifications & Experience
10-15 years’ experience leading global process transformation initiatives in Sales, Service, or Back-Office operationsStrong background in process excellence
, continuous improvement, or business process reengineeringHands-on experience with SAP (ideally S/4
HANA transformations); familiarity with Salesforce environments is a strong plusExperience working with external consulting partners on large-scale programsDemonstrated ability to lead cross-cultural, cross-functional teams in a global environmentStrong facilitation skills and experience running process design workshopsData-driven mindset with interest or experience in AI, automation, or intelligent process optimizationKey Competencies
Strategic thinking with strong execution focusStakeholder management and influence at multiple organizational levelsStructured problem-solving and process design expertiseChange leadership and strong communication skillsAbility to balance global standardization with local business needsWhy This Role Matters
This role is critical to building a more efficient, scalable, and future‑ready Sales and Service back‑office organization. By harmonizing fragmented processes and enabling the adoption of modern…
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