Job Description & How to Apply Below
- Durée de l'emploi:
Permanent - Langue de travail:
Anglais ou Français - Heures de travail: 35 hours per week
- Education:
- Expérience: Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Computer programming, other Work setting
- Computer hardware or software retailer/wholesaler Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Computer and technology knowledge
- Android
- BMC Remedy
- Information Technology Infrastructure Library (ITIL)
- Jira
- iOS
- MAC
- Linux
- Unix
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Mail server software
- Communication software
- Database software
- MS Active Directory
- Zendesk
- Data analysis software
- MS Office
- MS Windows
- TCP/IP Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail Personal suitability
- Accurate
- Client focus
- Excellent oral communication
- Excellent written communication
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management Screening questions
- Do you meet the language requirements listed in the job posting? Employment terms options
- Evening Experience
- 1 year to less than 2 years Employment terms options
- Shift
- Morning
- On call
- Day
- Weekend
- Overtime available
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