Registries Specialist
Job in
Edmonton, Alberta, Canada
Listing for:
Government of Alberta
Full Time
position
Listed on 2026-01-13
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Role Responsibilities
Reporting to the Team Lead the Registries Specialist will be responsible for, but not limited to the following functions:
Being the single point of contact for Registry Agents. (Specialized Call Center).Providing critical, timely and effective support to the operational service delivery provided by the private Registry Agent Network in Alberta.Coaching and advising a portfolio of Registry Agent Businesses on quality assurance standards, monitoring, reporting, and some financial matters throughout the province. This also includes occasionally going out for site visits. Quarterly (or as determined by the Team Leads), a few people may be rotated to be Performance Review Specialists to allow for learning and growth.The successful incumbent must have:
Excellent communication skills, both written and verbal to consult with clients, internal and external stakeholders, and members of the registry agent network.Possess a high level of customer service skills to appropriately handle inquires, and complaints from the public, and registry agent network.Adaptability and resilience in managing shifting priorities and high-pressure situations.
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