ServiceNow Developers; ITSM, ITOM public sector end client
Job in
Edmonton, Alberta, Canada
Listing for:
S.i. Systems
Full Time, Contract
position
Listed on 2026-01-13
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, IT Business Analyst, IT Support
Job Description & How to Apply Below
Position: ServiceNow Developers (ITSM, ITOM) for a public sector end client
Our client is seeking a Service Now Developers (ITSM, ITOM) for a public sector end client
Initially a 4~6 month contract to start. 40 hours/week. Must be able to work PST time zone business hours.
Must-Have:
7+years of technical hands-on experience with Service Now5+ years hands-on focused on IT Operations Management (ITOM) or ITSMStrong working knowledge of CSDM (Common Service Data Model) and its application within the CMDB.Demonstrated experience in building complex service maps across on-prem, cloud, and hybrid environments.Key Responsibilities:
Architect and implement ITOM modules, with a primary focus on Discovery, Service Mapping, Event Management, and CMDB Health.Design and maintain complex service maps, ensuring accurate and real-time visibility of business services and infrastructure components.Leverage Service Now Discovery to build and maintain an accurate CMDB, identifying gaps and resolving issues with credentials, MID Servers, or network access.Align CMDB structure and CI classes with CSDM (Common Service Data Model) to support scalable and future-proof configurations.Provide strategic guidance and best practices for ITOM implementations and integrations with external systems.Work closely with platform owners, infrastructure teams, and business stakeholders to ensure ITOM solutions meet organizational goals.Develop high-level and detailed technical architecture documentation.Troubleshoot and resolve issues related to Discovery and Service Mapping accuracy and performance.Lead technical workshops and stakeholder meetings to gather requirements and drive alignment.
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